Holiday Inn & Suites Orlando SW - Celebration Area by IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Great breakfast, friendly staff

Si deliciosa brakefast and the Pool amazing

Breakfast is AMAZING

Crean room, the staff was empathic with all my doubts

This hotel is pretty decent. It’s a little out dated but it’s very clean. Love that they had a little kids pool about 1/2 inch deep. Kids can literally walk and play in it. Love that it’s right across the street from old town (Fun spot), the food trucks, and McDonald is about a 1 minute walk from the hotel. The girl who booked us was very kind.

Good stay.

My Expedia booking did not include a resort fee but I was charged $85 for the 3 nights when I checked in and the hotel refused to honor my email confirmation as well as the FTC rule about transparent pricing requiring all fees to be present in the price at the time of booking. They would not let me check in unless I paid. I reached out to holiday inn guest services and they also refused to help and told me to talk to Expedia even though I paid at check in and not Expedia so Expedia in this case is kind of powerless. Frustrating and despicable after a long drive not to mention not everyone can afford surprise charges, hence the change from the FTC. Large hotel and they had people stacked in rooms all near each other rather than spacing out so you get no peace and quiet.

Todo excelente, desde la limpieza, las facilidades y el desayuno todo muy bueno. Un poco más de amabilidad de algunas de las empleadas del bufet y listo

Breakfast okay. Room clean, comfortable beds.Close to so many activities and restaurants. All rooms had a balcony. Pool and fitness center clean. There is a $28.50 a day resort fee that I was not made aware of when booking. That was not good. As mentioned above, all other stuff good.

Enjoyed our stay here. For starters, the price was GREAT, 10/10. Location is PRIME!, 10/10. It literally sits in the middle of EVERYTHING (Old Town, LOTS of eateries - including World Food Trucks, shops, grocery stores, etc., etc., etc.). Also, Magic KIngdom, Epcot, Blizzard Beach and other Disney theme parks were only about a 10, maybe 15 minute drive. The outlets and Millenial Mall in Orlando are about 40-45 minutes away, depending on traffic. Check-in was fast & smooth, 10/10. Kudos to the front desk attendant. He, along with the other staff, provided great CS, 10/10. Cleanliness, 9/10. We had to change rooms because the original room we were given was not ready for guests. Again, the desk attendant took good care of us expeditiously and with great customer care. Breakfast, for me, 0/10, do not recommend. Family-friendly, 10/10. My only major complaint is it's a smoke free hotel, but clearly smoking was being done inside the hotel. I know you can't control everything, but maybe walk the floors, get on the elevator and assess. The smell was very strong in the elevators, on the floor of the 1st room we had and it came through to our room in the 2nd room we had, especially early in the mornings. I did not like that. The hotel is dated, but the upkeep is very good. For the amount paid, it was luxury. In total, 7/10. Not a bad stay, just hated the smell of smoke inside the hotel. Other than that, I would definitely recommend.