Macdonald Crutherland House and Spa

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Hotel was nice. Not sure I understand why you would leave me coffee, teabags, milk & sugar. NO kettle or mugs.

The long driveway builds great expectation, unfortunately, that’s where it stops. Overall the hotel is in desperate need of a full renovation. I believe I stayed in Woodlands, light bulbs were missing, mould on the windows and significant paint peeled off the bathroom windows. The carpet looked like it needed a thorough deep clean. The pool area was served by great friendly staff, if only that service was carried over o to the bar area and the breakfast staff. The pool area again, but s in need of a refresh, the roof is in poor condition with lots of rust visible. The evening meal was mediocre at best, The Hake was turning grey and the service was very inattentive even though the bar area was very quiet. However, the service from reception from check in and check out was great, just a shame about the rest.

I will definitely not be staying there again. I had bite marks all over, no AC in the rooms, rooms out dated. The breakfast is basic for what you pay for, and had to pay extra for anything I wanted, like poached eggs. It was an horrible experience, the hotel needs a refurb or shutting down.

Staff were very helpful and good service .Breakfast was excellent and good quality. My only complaint was that the room was very dated and tired , but it was clean . The grounds were so beautiful and well maintained.

My family and I had a wonderful stay. The breakfast was amazing. My children enjoyed the pool as well. Will gladly visit again.

The hotel feels like it must have been quite fancy about 20 years ago, but is now very tired and in need of some renovation and updating. There were also few members of staff - eg on our first evening the main restaurant was empty and no one was there to take orders, despite officially being open; no one was at reception most of the times we went there for help; and a single barman worked in the bar area which meant things were very slow. They have signs advertising spa days at the pool, but it very much felt like a municipal pool rather than somewhere you'd go to relax. The gents shower head was literally hanging off the wall, changing room doors were propped open with chairs. Hardly a spa-like feel! Breakfast was fairly cheap and poor quality and we didn't bother with the included breakfast the second morning. The good served in the bar was fairly poor quality too. I don't think I've had a worse meal in a hotel than the "Scottish wagyu" burger, which was a very small, shrivelled puck of dry meat. Service was also awful with the kitchen sending out one meal 15 minutes before the others, and the salad served with my burger being literally hot from sitting under a heatlamp. For the prices charged I was astonished at the lack of care. The rooms were a good size, staff friendly, grounds very attractive. But I will never stay there again

Nice staff, very dirty room

Good value.

Very tired hotel. Tv didn’t work in the room, the shower leaked onto the floor, the breakfast buffet(although the food was delicious) was a bit of a sad affair and it was often difficult to find a member of staff which made us feel like a bit of an inconvenience at times. The swimming pool was adequate but again the staff insisted that we only took one towel per person. Just lacked class at times!

Staff are very nice. The breakfast is always hot, with a good selection. Our dog enjoys the grounds. The hotel has a nice, relaxed atmosphere. Always happy to return here.