TownePlace Suites by Marriott Scranton Wilkes-Barre

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Clean room clean service the breakfast was limited and we run out of coffee

The only staff that was doing the breakfast was not friendly and couldn’t keep up. I did address it with a manager and she was great. Breakfast options didn’t accommodate our pork allergy but was good. The toilet in our room make noise after flushing for a long time. Cleaning staff was so friendly.

Very clean and quiet. Pet friendly

Probably was my worst Marriott experience-everything is very dated and furnishings were very worn. The kitchen had a microwave on the counter that was plugged in and a built in microwave that was not plugged in. We did not use the pool or the hot tub because they did not appear to be very clean-not sure if it was just from the age of the pool but neither the pool or the hot tub were very inviting. We did have one specific issue with our unit: the dead bolt lock would come out when we turned the handle to leave the unit, therefore the door did not close. We were very aware of the issue, so we always made sure that the door fully closed. On June 15th we attended the Big Boy event and were gone most of the day - when we returned the deadlock was out and the door was not closed or locked, which we assume happened when the maid replenished our towels. I reported that to the front desk and he indicated to me that sometimes that happens with the locks, you just have to work the handle a bit. My question to you would be "If the front desk knows that the locks can be a problem, doesn't the service staff know as well?" The service staff should have checked the door when leaving. I think that malfunctioning locks, a security issue, would be a priority item to be addressed. However, the unit was clean, front desk staff was helpful as well as the breakfast staff. The breakfast offerings were quite good and the offering of free soda, ice cream and coffee was appreciated.

Property I thought was going to be a higher scale, they had black tape on the floor moldings, half the tvs in the room didn't work. Our room was not properly prepared for the amount of guest. The beds were uncomfortable and small. The pull out couch mattress was covered in stains. The breakfast and pool was the best part of the hotel.

The property was old and needs to be updated the carpet had a very old smell. The rooms are old. The jacuzzi never worked while I was there. Additionally it says free wifi but it goes out at least 3 to 4 hours a day. The staff was some - what friendly. We usually stay at Spring Hill or Fairfield when we come. This property is definitely lower value.

Our room was clean and the front desk was helpful at check in.

Great location and our room was great too. We loved the hottub too.

Nice hotel for a family trip. The staff was friendly and helpful. There were 24 hr coffee / tea service and complimentary snacks, and the included breakfast had lots of options. Gym would have been nice if we were staying longer, and the indoor pool was clean with lots of towels options.

We were in what was considered a suite. The sofa bed when opened left no room between in and the king bed therefore in an emergency situation there was no exit space without climbing over the bed. Also the mattress on the sofa bed was awful. Things seemed clean but there were items like the hinges on the door in the bathroom that looked dirty because it was rusted. The staff was excellent to work with. WiFi was okay but when you tried to get on it stated that it was only available to Marriot Bonvoy members but I was able to skip that. Breakfast was good but the seating was very minimal and the area where the food was placed was very confined.