Arlo SoHo

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

I loved this place, great blackout drapes, quiet and nice places to hang together.

Well situated, close to the subway. Helpful staff. Very good breakfast. Clean comfortable rooms. Where to start… All of the doors are extremely heavy. Not a good flow to the hotel, the elevators were tucked behind the reception desk and you would never know they were there, no signage. My room was over the square courtyard facing a wall of windows that looked directly in on other guests rooms, no reflective glass, I saw lots of naked people who I suspect had no idea. The first day a women came to my room at almost 5pm to service it, I was just back from a long day and want to relax, so I grabbed a couple of fresh towel and called it a day, I didnt bother with the room service after that. The thing that did it for me was the awful air conditioner/heater/thermostat. You could set it to whatever you wanted and it only worked one way, nothing was on and it was beginning to get warm and then suddenly it would click and boom on and blow full blast freezing air at the bed, then turn itself off and repeat… all night. When I mentioned it to a women at reception she said she sure would let maintenance know, but it sounded like lip service and that she had certinally heard that before. I wont book there again.

Room was clean staff were helpful. Did not use any of the amenities, I hate resort fees for things you don’t use.

The rooms are quite small but the twin room with a terrace was fantastic and doubled the space. Appreciated cold canned water each day. Common areas on the ground floor are really nice, when they're open. Several disappointments that were not clear online when booking: eg, coffee is 24/7 in the lobby but definitely not free, rooftop area/bar doesn't open until 4 and was not available our first night due to a buy-out, there are in-room umbrellas and slippers which carry a fee if you use them, there is a pilates studio onsite but always had a conference table in it or closed when we wanted to do some yoga, mats are not in room as mentioned online, nice big common sitting area that was only open one morning in three days - maybe the hours just didn't jive with our schedule. Overall, a good rate but felt a bit nickel and dimed.

Art Roof amazing

Staff is poorly trained, it was like high school kids running a hotel. Room was not ready until after 4pm. The room was odd with the toilet and shower together, towels old and scratchy. Blow dryer must have been 10 years old and dirty. Don’t waste your money staying here.

A little gem of a hotel, fantastic, friendly wonderful, staff - very welcoming. The whole hotel has such a great vibe. Perfect little convenience store in the lobby for whatever you may need. The rooms are small, but spotless.. We had breakfast and it was amazing, overall highly recommend!

I wish they had a coffee maker in the room. I tried to order coffee in the morning but was transferred to the catering staff.

I really didn’t use the extra “amenities” I was charged for with the exception of the WiFi which was to typically cutting out in the evening, I think a lot of these charges should be optional for guests as I did not have use for them. The room was typically small for a NY hotel but comfortable. There was a private event while I was there so rooftop was closed to guests. Hallways were full of housekeeping supplies. Area was safe. On site bodega was insanely overpriced. I wouldn’t stay here again. It was extremely overpriced for value and location.

Excellent SoHo location in a hip, comfortable building. Gym pass included is a welcome plus.