Four Points By Sheraton Houston Energy Corridor

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Clean hotel, love the location.

Everything thing was good, staff was great

Great staff

Professional staff. The same paper on floor of the elevator at the time of check in and check out. Cleaning staff tried to open room door to clean at 9 am. I went down at 11 am to get a cart. The same person with the cleaning staff went to check on my room. It took me 2 minutes to get a cart. This was at 11 am. She saw me walk out the room empty handed. Check out was at Noon. Other than feeling rushed, I enjoyed my stay and gave Excellent Stars. I stayed at this hotel many times. Thqt is why I gave Excellent Stars. This experience was the first time experiencing being rushed.

Paid extra for breakfast supposedly to be served at 6:30 am. Important to me because of hospital appointment at 7:00 am. No coffee…no nothing until it was time to leave. Front desk said it wasn’t their job. Breakfast employees said sorry, running late. This is unacceptable when you are on a schedule.

Our room was clean. We only stayed for 1 night due to water maintenance in our area. Bed and bathroom. Linen and towels are clean. Checked in was quick. The only confusion we had was that the reception told my husband that our reservation was not include breakfast when I did in fact paid extra for breakfast. My husband couldn’t argue during checked in because I was the one who made the reservation under his name, he didn’t know what I reserved. When I went to see her later on, she told me the same thing, and when she asked for proof and I showed her hotels.com confirmation, she then said that she cannot disclose any information since my name was not on the reservation (even though I have given her my DL which I have the same last name). I understand this is the policy, but I’m sure what the policy meant was for sensitive information like room numbers, etc. Confirming whether our reservation has or has not included breakfast I think it’s fair to say that it is not considered sensitive. Besides, we came together thru the door (around 11 pm), and my husband was too tired and sleepy he went straight up and let me handle the case alone since I know what I’d put on the reservation. However, the next morning the staff was more accommodating. He gave my husband the breakfast voucher. Problem solved, yes. But not without headache. Other than this issue, hotel is nice.

The staff was friendly and the room was clean. I will definitely be staying here again on my next trip!

Loved my stay there! Parking: 10/10 lots of free parking The ambiance; 8.8/10, real cutesy! The staff: 10/10 super friendly and attentive Breakfast: 6/10 not much variety but loved the make your own waffle station Location: 10/10 you’re right off I-10 but you’re in Katy/Memorial so there’s amazing food places, HEB and Walmart nearby, and other things that are close by.

Great place to stay

Staff was terrible. Canceled my room for no reason