voco Hotel Napoleon Memphis by IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Very nice eclectic hotel. Great shower pressure. Good firm beds!!

Lovely bright room with corner view. Clean and tidy. The reception staff were excellent, very helpful and cheerful. Convenient parking just next door. Great location for the baseball park, five minute walk to Beale Street and thirty minute walk to Sun Studio. We relocated our stay to this hotel when the Holiday Inn cancelled our booking at very short notice due to their refurbishments running over and were very glad we did as this hotel was much nicer than our last stay at the Holiday Inn.

Location was great if you want to walk to places. We ate great Chinese down the street and had good coffee at the local coffee shop down the street. Staff was awesome and took care of my concerns.

We did one night here on our roadtrip. There is a great Irish pub across the street and 10 min walk to Beale. Bed was comfy

Excellent stay as usual!

The room was not clean, the door was broken and the sliding door in the bathroom kept getting stuck. No microwave option in the actual room.

Good part: great decor, spacious room with comfy beds, outstanding location, friendly staff. Bad part: 1. no follow up from staff regarding requested items: - I haven't received my emailed receipt for my stay. - I haven't been contacted by management (per request) regarding the additional member points offered due to room smell issue (see below). 2. Room was located in 526 (top floor). Prime location because no neighbors, but the smells from the kitchen emanate into ALL rooms, at every level, on that end of the floor. As soon as I mentioned it to the staff, they looked at each other like they knew exactly what I was talking about and explained that it was an ongoing issue. They suggested that I speak with the manager and since I booked through a third party vendor, no discounts could be offered but they could give me additional member points. After several attempts to reach him (he was never available), I request that he contact me. I'm still waiting. Delayed breakfast service: I paid for the complimentary breakfast ($15/person). The wait was almost an hour (30min before he took our order and 30 min for the food to come) because there was only one guy. We didn't go back, even though I paid for the entire stay. Also, there are additional fees that don't cover the $15, which wasn't very clear. I added it to the hotel tab and still don't know how I was charged because I haven't gotten a receipt. Parking garage: no internal access and doors are locked on the weekend

This is a beautiful hotel, located in downtown Memphis - very close to many tourist sites, restaurants, and the river. I highly recommend staying here.

Friendly staff.

Staff is rude- told me I didn’t have a reservation (I did). I had to book a different hotel while I was at the airport then was charged a no show fee for the night “I didn’t have a reservation for”.