JW Marriott Chicago

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

It's very nice and well-maintained, and the staff is very, very good. The only problem is that they charge you for everything. The Wi-Fi is supposed to be included in the hotel's rates, which you have to pay for separately. They also charge you for everything, and they don't charge you for a single transaction, but for a few transactions at a time. It's in a good location, but honestly, you pay a lot, and they still try to charge you for everything.

The rooms were clean and very nice. We enjoyed breakfast at Henrietta’s.

A great mini getaway and a great place to stay, restaurant meals were amazing, pool area. 10 out of 10.

After a 2hr flight delay due to the Canadian Wildfires we arrived in CHICAGO. Black Car Sedan Service pickup assured arrival to the hotel, I was completely amazed. The doorman assisted with exiting the limo to an absolutely clean street, curb and sidewalk. After a 50ft walk, we were at the front desk. Only two minutes later we were headed to the elevator doors that open before we can even reach to touch the call button. The door opens to the 4th floor and our room was less than 10 feet away from the elevator. The smell was awesome and then we entered the room. Because it was late in the evening and I just wanted to wash away the travel time and the smoke from the Canadian Wildfires. I was ready bath and beelined to the bathroom. This is where reality hits. The very bath towels that I needed to dry off look like they were used to clean up urine. Thinking I could sip tea while I call for fresh linen I saw the water bottles were outside the fridge and opened and obviously used and the carafe was soiled. SAD!

They accommodated my requests for our special occasions with extra treats, room upgrade, room amenities and helpful suggestions to make our stay memorable. The concierge communicated with me before our arrival for bookings and followed through on our arrival. Excellent staff and total ease throughout.

Beautiful lobby, sparkling marble floors. Would appreciate more hooks/storage space in the bathroom

I was double billed after being assured I would not be charged by both agent and hotel when I saw the hold, as it was a prepaid booking via Expedia

This hotel is the worst place i ever stay. The shower room was clogged. called three times to fix it. And i was told it was fixed. But actually no one came to fix it. And the staff manager is very arrogant. Never recommend this hotel to stay

Excellent property. We enjoyed our stay.

What a great excellent and friendly welcome front desk personnel. The lady on who worked on Saturday afternoon was amazing. Didn’t catch her name but she was very nice and welcoming