Hotel JS Yate

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Super friendly staff, nice room, comfy bed. Foid was ok but not great.

Super nice staff. The room was spotless, and they even left a bottle of cava as a nice surprise. Great amenities too.

Staff, food, and ambient was nice. Amenities were laking, especially a kettle in the room would have been nice.

Accessibility to city center and overall property was nice

Amazing hotel with a comfortable bed, nice furniture. The gym was great and we enjoyed small spa.

I have had the most amazing holiday ever :-) This place is paradise! Staff is so friendly, food is incredibly delicious and fresh, room was amazing and clean. Location is spot on, 2 min walk to the beach. Ambience in the hotel is amazing and relaxing, gym, pool, I enjoyed every single bit. Tip, travel alone if you can, less stress and you get to enjoy yourself :-)

I would rate this place 5/10 due to below reasons. Pros: - good quality facilities - generally nice staff - okay food with relatively good variety - entertainment and event efforts by the hotel Cons: - bottom line you feel.like an upsell $ sign, not a guest - no kettle or coffee machine - you have to pay to use the room's safe - ordered food, waited over an hour, they forgot to tell the kitchen, didn't even get an apology - room water has bad salty taste - have to pay for towels for pool Relatively to the price we paid, I wouldn't recommend this place, but does look nice for families

Friendly & helpful staff. Comfortable, clean and what looked like new refurbished rooms. Great hotel & resort, will visit again - I would highly recommend it. One issue – the sunbeds … selfish guests taking them as early as 8am and not using them until the afternoon. However, the staff did leave notices in the bar area asking guests not to do this.

I arrived I had gold executives deal which was chance of room upgrade , late check out and a bottle of sparkling wine, didn’t receive nothing on check in , and usually wine is in my room , none there so asked reception they had no idea showed them the e mail , the manager came and she had no idea about this as well so , I just it doesn’t matter then went away and manager called me back , the receptionist found it on my check in details , and said they didn’t put it in my room because it would be warm which was I lie, and there’s a fridge , then next day the gym was open at 8am so finished ay 9.30 then went into jacuzzi , some man came in shouting angrily in Spanish , I had no idea what was happening , so I got out and went to complain about his behaviour, and reception backed him saying he wanted to drain jacuzzi and not open until 10am , I said I thought it was 8am , she said no 10am , I said I’m sorry I had no idea and door was open , she was rude saying he was angry because it was not open , I said no way to shout at someone like , if he was nice and explained and told me nicely instead of shouting there would be no issue, she kept on backing him up raising her voice, I have never experienced staff like this and I will never go back to a js hotel again.

This is not a 4 star hotel! I had to pay €4.50 a day to use my own in-room safe. I have never experienced that before. I also had to leave a €10 cash deposit for my pool towel and a further €5 cash deposit for the in-room safe key. The hallways were dirty and housekeeping didn’t come to my room until 3:30pm one day after I had returned hoping to relax.