Holiday Inn Express & Suites Dallas East - Fair Park by IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Very clean good service great restaurant next door bed rooms are clean

I love this hotel!!

Breakfast was not great. Pancake coming out of automated machine were like not fully cooked. Hotel staffed missed cleaning room and changing towels for 1 day. Also they charged $5 parking per day which was never informed before. It is like open parking lot and no parking tag was given so how would someone assume there is parking fee.

Nice an clean rooms

Good

Overall great place to stay. Was convenient location for the events I was attending. Grocery store right next door where we could get water or snacks (or even hot food). Breakfast included in the stay. Decent selection with a variety of options. Staff was friendly and nice. It seemed they were working on the maintenance of the building but I never heard construction noise in my room. Cons: pool was out of service during my stay. I was on the second floor, so I could hear all the steps of the third floor above me.

Hehuee

The hotel was near the freeway and the conference. Clean Room never happens during the entire visit. Each day, I had to go to the front desk to get replacement towels and put trash outside the door. After 6:00 pm, there is no maid service or maintenance daily. Parking was not available because truckers take 5 parking spaces at a time. The back of the hotel has plenty of space, but it is not safe. The pool and jacuzzi did not have water, and customers were not notified. My encounter with front desk Sophia and Song was pleasant. They did not have any authority to discuss professional matters without speaking through their absent manager, Ms Bain, who offered no customer service. I requested a full refund from Expedia and my credit card.

The room, hotel was great! I did not like the parking, very small, did not feel safe parking behind the hotel. I waited for a few minutes, finally got one.

Had a great stay but they never come to clean the rooms. I called the front desk 5/28/26 which was Wednesday and ask the front desk clerk can I get my room cleaned up because I was stepping out for a while. I got back nothing was done no beds made up nothing. So then 5/29/26 called that morning again to let them know I was going to be leaving can I get my room cleaned. And the clerk said don't worry about it they will get it cleaned. Well anyway before I left that day I ran into one of the housekeeping and ask her about it and she said no that they didn't tell her anything. Well I told her I spoke with the clerk and she said she was going to let you guys know. But make a long story short. She finally said she will get it clean. But when I got back she only made the beds up. No tub clean, no sink clean no vacuum no nothing except the beds made. The breakfast was excellent my stay was comfortable but as far as cleaning it was poor service.