Hilton Berlin

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Staff were great. Room was slightly dated but clean. Very central location!

Great location and amenities. Friendly staffs it is very popular so reception can be busy at times. Just a note that the breakfast is self service and the coffee available wasn't barista coffee when I was there.

Overall good experience.

The room was very nice and clean. The bed was very comfortable. It is located near to most sites.

We had an issue with the air conditioning in the room and we brought up the issue to 3 different staff members but no one seemed to care. Then when we went to check out and brought it up the person at the counter she said we should have mentioned something, which ironically enough she was one of the people who had originally brought the issue up too.

We checked in to find the air conditioning broken in our room. At 5:30pm I called guest services who said they’d send maintenance. At 7pm I went and asked again in person at reception. At 9:30pm I called again. At 10pm I asked to speak to the manager. He found us a room with working aircon and moved us. He also offered free breakfast for our stay which was nice. The new room air con did work but not to the standard an Australian or American would expect so sleeping was difficult. The beds are firm, the pillows floppy and flat. The shower is over the bath. The furniture is old. Housekeeping left no towels for us on the Saturday and neither housekeeping nor guest services answered the phone so I had to ask in person. On Sunday we got one towel and no bath mat. On Monday we got one towel and no hand towels. The facility and the service are really not up to Hilton standards. The breakfast restaurant was nice with a fair selection. The location is ok, sterile and not in the heart of what Berlin has to offer. But it’s quiet and you can take the Ubahn. But if you didn’t leave the area you would think Berlin was Canberra.

Great location and wonderful view. The breakfast buffet was also very good but the housekeeping was really bad. No remote control for the TV first and when I called them and even went downstair to the reception desk a friendly employee brought two remote controls; unfortunately, neither of them worked. The next morning, we wanted to make some coffee (instant coffee... there was nothing else), but the kettle wasn't working. So I went back down to the front desk, returned the two broken remote controls, and reported the broken kettle. They promised it would be replaced immediately. Of course, this didn’t happen, and when we checked out the next day, the mineral water we’d poured into the kettle the day before when we wanted to make coffee was still in there. This shows all too clearly that no inspection of the room took place and that they didn’t even respond to our report. It’s hard to do worse than this. Lousy service. No TV we could use in order to hear music or watch the news and no possibility to make coffee or tea.

Not the best for five star

Very clean room and hotel that is walking distance to a lot of sites in Berlin.

Room was clean and the house keeping was pretty good, the only one thing need to improve would be the front desk, when I checked in, no information was given to me, I had to ask for every thing, ie. is there a pool, where is it.