Embassy Suites By Hilton Pittsburgh Downtown

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Good property

During arrival, the valet staff and the initial Front Desk staff was amazing. We did have to wait for our room a little bit, but they held our bags and they were able to give us suggestions to go places. The issue started once we checked into the room we walked into our suite which we paid $800 a night for and the suite was hot. The sweet AC was not working. I contacted the Front Desk and the only thing they said was they will send maintenance up right away now the maintenance guy was amazing. He did everything he could in his power to get the AC on he was the one who asked if we wanted to change rooms and went downstairs to see if they had a room available. Once he came back, he realized that they didn’t have a room available and he started to fix the AC at this time we decided to go to dinner and he told us once he get once we get back that the AC should be fixed. We got back to the hotel around 9 PM and it was 92° in the room. I called down to the front desk and they informed me that the hotel was sold out and they did not have any more sweets for the night, so I decided to go to sleep because it was too hot in the room to do anything else. In the morning I contacted the Front Desk to complain again because it was 95° in a room and I was sweating. And the only thing the Front Desk Staff said was are you checking out tonight? I informed them yes and they told me thank you. I normally don’t complain but at $800 a night I feel the service should’ve been a little bit better.

Had a higher end suite with multiple rooms and 2 king size beds for close to $600 per night. Renovations were obviously being done, but management still has not contacted us about why we were given this room. Additionally, the couch was in such poor structural condition, I would not let my husband sit on it for fear he would have difficulty getting up. Ventilation system very loud. Elevators extremely slow.

Staff gave us a card and room number to a room that was not cleaned yet and they had the room all out of whack with a cleaning cart just outside the door and the door wide open. Staff gave us another key card for another room and that key did not work. Staff said the door lock must be dead so the maintenance man changed out the lock batteries and our card still did not work. The maintenance man got us a new card and fixed the issue.

elevator was broken; long waits. room had damage, bathroom door didnt close

Convenient location. Our room was spacious and clean. The staff were very friendly.

The place is decent, but the fact that the elevators are broken and how dangerous it is around the property is concerning.

We were attending a wedding nearby. The hotel was convenient & pleasant. The staff was professional & pleasant. We enjoyed our stay.

Hotel was decent.

Only 3 elevators were functional for all the concert goers. Concert was canceled before we got there. No refunds were issued. Checked out after a couple hours.