Renaissance Baltimore Harborplace Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The hotel was clean, quiet, and in a fantastic location directly across the street from the Inner Harbor. The staff was friendly and welcoming, making check-in a pleasant experience. Unfortunately, the restaurant inside the hotel was disappointing. The menu was extremely limited, and the food was served cold and lacked flavor. Another issue was that the television in the room turned on and off by itself several times throughout the night, which was a bit disruptive. Overall, I enjoyed the hotel's cleanliness, welcoming staff, and convenient location, but the restaurant and TV issues could definitely use some attention.

The food was terrible

Many things

Every single person who I had contact with was so professional, helpful and supportive. They also didn’t rush me, which is one mistake that a lot of people in customer service make. They are all knowledgeable about helping customers, not frustrating them . It was my son Lucas birthday and he had a great time.

My stay at this hotel was extremely frustrating and disappointing. One of the biggest issues was that the room key cards would randomly stop working throughout my stay. I had to make multiple trips to the front desk to have them reactivated, which was inconvenient and time-consuming. Even more concerning were the unexplained charges that appeared on my credit card. I was billed for charges that were never clearly explained or authorized, and hotel staff were unable or unwilling to provide a satisfactory explanation. As a guest, I should not have to worry about mysterious charges appearing after checking in. The combination of unreliable room access and questionable billing practices made this stay stressful rather than enjoyable. I expected better service, transparency, and professionalism. Unfortunately, based on my experience, I would not recommend this hotel and would think twice before staying here again.

Bar took forever to serve a hot martini. It took 40 minutesand four requeststo get ice for it.

The property is somewhat outdated and while generally in good shape, in small ways, was in a state of disrepair. We found several small things that had paint chipping, stains in carpet, etc.

Although I had a super short stay, this hotel was totally worth it. Very friendly staff, easy to check in, clean rooms and cool decor.

No comment

I loved it there. All the staff members were knowledgeable and kind. The kids and I loved the restaurant which was attached to the old mall. There was an area you could look down at it and see the emptiness. Plus the view of the harbor while eating. Rooms were clean, beds looked nice. Hated paying for parking because i didnt follow dirwctions of the signs and I got a large fine. My own fault.