Extended Stay America Select Suites - Raleigh - Cary - Regency Parkway S

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Room was dirty. Hallway smelled like mold and wet carpet. Definitely drug use. Spend the money to go somewhere else!

The location is ideal. Safe area and accessible. However, the hotel is not well maintained, looks dirty and the customer service is less from ideal.

Information said there was a free breakfast but there was not. The room was as pictured in the photos. The kitchen area was old and fridge freezer didn't really freeze well. There is nothing provided in the kitchen beyond appliances and all the cabinets are empty. The bathroom was very nice and recently remodeled except the shower was not very strong.

The staff at check in was very friendly. The hotel itself is dated and worn. There is nothing in the rooms- just the bare very bare minimum. Not even tissues. It was fairly clean but there was definitely a stale smell in the room that I had to spray Lysol to reduce. There is a kitchen with a full fridge- no pots pans dishes. No coffee pot…Not a cup or anything. Then at 5 am the building fire alarm went off- smoked filled the building and we were evacuated while the fire department checked where the smoke was coming from. There were no staff around for this- apparently the front desk closed at night and doesn’t open until 9 am. It was pet friendly from what I saw ( I have no pets) but that had its trade offs- another guest refused their stay after getting a room that was not in great shape after a long term resident with pets had occupied. And apparently the fire alarm thing had just happened about a week ago as well. I just packed up my stuff and left after those 5am alarm since sleep was out of the question after that. It is highly unlikely I would ever return to this hotel and I would not recommend unless you need a long term, bare minimum place to rent. But not for a weekend stay.

Dirty room, zero house keeping, charge for towels, linen for sofa bed, calls to front desk, fire alarm kept going off at 5am and it was very loud. No coffee or anything offered go somewhere else if you can.

It was a ok experience.

The room was clean and spacious. Everyone was pet friendly and the staff was great

I was very surprised. The facility was very run down. The room had a kitchenette absolutely no items to use in the kitchen. No mugs no glasses no plates no silverware. Nothing to make coffee or tea not even a roll a paper towels. The best thing about my room was the bed. I will never book there again.

Arrived for a pre-booked room, was told it was the last room, tried to charge me more, was a handicapped room complete with the seat in the shower, but the hand-held shower just dangled from the wall. There was a residue of duct tape on the shower wall where prior attempts to hold the shower head were made, the base was filthy complete with hair, dirt, and an empty paper from the soap. The sink also had hair. The carpet was disgusting. With socks on, I could feel the crud in the carpet. Bed was clean..I think. No night manager at 11pm and gated closed front desk. No one available at 6 am either. Couldn't shower for an event. Had to go gross for a business event. Embarrassing. No one has returned call or email regarding refund.

Clean and spacious room.