Hotel U Zlatého Stromu Prague by BHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The fan was good at night with the windows open. Breakfast was awesome!

Plenty of great breakfasts options in the area. A great variety for everyone from various places.

Extremely close to the Charles Bridge, wonderful place.

This property was amazing. The location was perfect, the breakfast that was included was on point! The furnishings were good quality antiques. My room number was 44. On the fourth floor. There was no lift/elevator, but the offset was the gigantic room.

Amazing place to stay at. In the middle of the old town, close to all attractions. Very tastefully decorated and spacious rooms. Staff is very friendly and accommodating. Breakfast served is very fresh, tasteful and with great variety. Highly recommend!!!

First, there is no elevator in this hotel so if your room is at the 4th floor, basically you climb 5 floors Bec reception is at the second floor. Second, upon arrival, the receptionist would ask for your card number and they said they need it for future charge if we get anything the the room bar. I checked out 6am and there’s no receptionist yet so I left the keys at the counter. Around 10am I received a text from my credit card that the hotel charge me 750 KRNs. I am So disappointed with charges that we didn’t consumed. They have to stop ripping off money from tourist when we entrusted our credit cards to them.

The only positive aspect of this hotel is its location, which is the sole reason for the one-star rating. The property is very old and poorly maintained, with absolutely no soundproofing—noise from outside and other rooms is constant. There is no elevator, which makes carrying luggage difficult, especially to upper floors. The rooms are very small and uncomfortable, and no staff offered any assistance with luggage or asked if help was needed. Considering the condition, lack of basic amenities, and level of service, the hotel is extremely overpriced. Overall, the stay was disappointing and not worth the cost.

Room was beautiful and staff was good. I am a female senior and I had to walk up 4 flights of stairs with a large suitcase. It was difficult.

5 stars for location, and staff esp Katarina receptionist, breakfast, cleanliness Negative for management, hence giving average 3 stars. I was traveling solo, booked by room in June for Nov stay. For first night I was given a smaller room in unfinished section of hotel in building adjacent to main hotel, which is under construction. The heater in the room did not work. I called and receptionist confirmed that it is not working but was not disclosed to me when giving me the room. After my complain manager came to fix, mocked at me saying 'toughen up'. The heat was set to highest, but still room didn't warm overnight. I gave bad review on Expedia for hotel checkin. Next morning around 8am, receptionist called to say giving me different room. It was right next to her desk, in main hotel building, and big room that I had paid for. So beware when traveling alone, as they will try to squeeze you in tiny room even though you paid for a bigger room. Room had robe, slippers, bath gel, shampoo and lotion. No shower curtain so bathroom gets wet after taking shower. Have to climb over high tub walls to get inside the shower area. Management will try to add tip in the checkout bill. I don't like these sneaky practice. They should be only collecting tax, ask receptionist to remove the tip. Hotel is in nice location, but I can't see staying there again due to shady management.

We booked a standard room and we got a twin room. They did nothing to help us other than offer us a room in a different location. As we were with friends this did not work for us. We paid 22euro for the breakfast which was a joke. Basically a breakfast that in other situation would and should be free. Do not pay for the breakfast. There are tons of lovely cafes all around the hotel