Executive Hotel Cosmopolitan Toronto (Executive Hotel Cosmopolitan and Spa)

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The staff was excellent , very polite and efficient especially Arshiya . The room was very clean . The bed could be better . When we first arrive I thought we were having a balcony and a city view. Stay in junior suite . View was of a concrete wall and no balcony . I was disappointed and imformed Arshiya . She gave us an upgrade into a family suit which was a much better view of the city and with a balcony. I was expecting a restaurant and a bar downstairs but it was closed. I believe they are doing renovations . Disappointed with only a bar fridge. Couldn’t buy anything for freezer. We had to ask for pots, pans and a toaster which I was surprised since we booked a suite with a kitchen. Once requested all was supplied immediately. Overall I think it was overpriced but it was quiet with a really good staff .

I was charged for two room but they only sent me one booking confirmation number so I did not realize until the day of checking in at that point I was told it was to late to cancel the room I did not book but was charged for. Nice hotel but not worth getting charged double. It’s been a week and no one has replied to me about the double charge. Don’t recommend!

The room was clean and had everything you would need for your stay. And very close to all the activities we planned on doing. But subway is close and other forms of travel very easy to use in a big city. The hotel was great at holding our luggage while we waited for our room the day of arrival ( suggest to have earlier check in as most people are coming for events and need to get in to freshen up and prepare) They did text us once the room was ready. They did let us use the public washroom to freshen up and change on second floor. Only 1 washroom working the 2 others were out of order. This area was not clean lots of dirt dust and washroom was out of toilet paper and paper towel. This was a first impression of what was to come for our room and made me nervous. So maybe having this area cleaned would be a suggestion. But once we returned once our room was ready we had about an hour to get ready and freshen up before we had to go to our event.( I did ask for early check in and would have paid to get in earlier. The reflection of the public washroom not being clean did worry me on what our room was going to be like, but we were pleasantly surprised and room was not a reflection on how dirty the second floor public washroom and outside of the washroom was. All very clean in room. Lots of construction going on outside but never heard it and elevator was working great! All staff very friendly and very accommodating.we would stay here again

A deeper clean is needed, big dust bunnies behind the headboard of the bed. It would be nice if the blinds could be lowered from the top down as well as the bottom up.

Greatocation. Friendly and helpful staff.

Proximité de tout

Ahead of travel we were told to download the hotel app for check in. However the app wouldn’t accept my ID. When I called they said I could check in at the desk. The person at the desk failed to mention that you need to use your room key in the elevator to got off on the correct floor. So we took a few rides until someone got on the elevator and told us we needed to use our card. There is no on site parking. There is public parking up the street. The balcony glass and sliding door were filthy as if no attempt to clean them was made in a long time.

It was just as nice as the Chelsea …. It better service !!!

Staff very helpful

Great value for a hotel right in the middle of downtown. It is a five minute walk to the train to the airport and right on many other major public transportation routes. The room amenities were good with a full kitchenette which was nice. The place overall was in good condition, but the shower area needed to be redone a long time ago. Gym was fair - a few dollars invested there would really improve it.