Heeton Concept Aparthotel Edinburgh Queen Street

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Our family of 3 stayed in the apartment room. It was a great space with 2 bedrooms. We also loved that there was a washer & dryer for us to use. The decor was very nice. Parking was very limited and we had to pay for a space using the JustPark app. We also paid extra for breakfast and it was good but simple. Coffee, juice, yogurt, croissant, & porridge. It’s located in new town and was easy to walk to other areas.

Good place to stay in Edinburgh!

The floor was sticky. I used my own wash cloth to wipe it and it was black with dirt. There was dirt on the walls, mould in the shower. Not a lot, but enough that it felt gross. The bathroom sink didnt drain properly. The hot water in the bathroom sink didnt work. The washer/dryer unit worked to wash but not dry. We did like the little kitchen, bedding, and location. There is no parking at all. Nearby parking (10 minute walk) cost us as much as the room. Most staff were exceptionally kind and helpful. One woman was not.

Neat place to stay and close to everything. Large room and nice staff. Enjoyed the fender bluetooth speaker. Annoying check in process - it is ‘self check in’ but without the host help you could probably never do it. You have to make your own room keys when there is staff standing right there. Good if you came in late I guess. Auto emails about my reservation and check in said my reservation could not be found, which was worrisome but then they did have the reservation. Decent breakfast included. Shower took a day to drain. Would still stay again but the place had it quirks.

Nice hotel liked having two rooms and kitchenette.

Great staff clean and roomy

I was really disappointed with this hotel. For the price point, I expected way more. The check in process was through a kiosk in the lobby. Seemed pretty straight forward. I asked the hotel staff on how I could get access to my room and the person was very stand offish and rude. She stomped over to the cupboard and threw 2 key cards down and made it seem like I was inconveniencing her. I wish I got her name but I know she works in the day time. She ran through the usual so quickly that I didn't get all the info. I went to the room and was shocked. The couch was very stained and dirty. I picked the cushions up and there was food spilled underneath. I went down to tell the desk and they said cleaning staff would attend to it later that day or the next day. It didn't happen. They gave me 2 sheets to throw over the couch. I found the room could have used further cleaning. It was dusty and the bathroom was damp and smelled like mold. I tried using the washer and dryer. The dryer didn't work properly. It kept heating up my clothes but not drying them. I told the front desk, and they let me use the laundromat upstairs. The machines weren't much better. The shower handle fell off in my hand. The tray for the soap on the washing machine was broken and came off in my hand. It felt like I was staying in Fawlty Towers. So disappointing for what this hotel advertises. I will not be recommending. I also found a previous guests meds on the floor when we were leaving. Needs cleaning!

The hotel is well located on Queen street within walking distance to Edinburgh castle and many shops and restaurants. The rooms are nicely appointed - it was great to have a separate room and kitchenette with refrigerator. The decor was nice and the rooms were clean and comfortable. Perfect place to explore Edinburgh from!

This is a decent place to stay. The rooms are spacious but nothing fancy. The bathroom had a variety of soaps and lotion that was nice. The breakfast is continental with a variety of items. The reception and sitting area is nice. The location is a bit of a walk and of course uphill to get back to the restaurant district. The one thing I disliked was that they do not clean your rooms unless you’ve been there for a week. No towels or clean up which is disappointing. You can pay 35 pounds for a cleaning.

The location is fab and the staff is very friendly. The rooms are big and clean and well furbished with everything you need from hairdryer to dishwasher and washing machine. The breakfast though was most disappointing (small selection of - apart from the fruit - only sweet and sugared items). I recommend going to one of the little cafes nearby where you get more for your money.