Fletcher Wellness - Hotel Leiden

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Overall a pleasant stay. Best for couples since bathroom is open with a swing door between the toilet and shower so you can close one or the other but not both. Black stone sink has a tilt (not a regular design but with a flat edge at the bottom) so water never drains completely. I booked the hotel for the pool and hot tub, only to find that it is available from 8 - 9:30 am or 1.5 hours in the morning (with kids) without a fee (20 euros per day for the spa that includes the pool and hot tub) and when you are allowed to swim with a bathing suit on. Unfortunately, I am not ready to swim naked at a coed space. I had a massage at the spa and it was wonderful. Tried to book another appointment with my daughter and the front desk made a mistake telling me the time in English but wrote down the time an hour earlier in the system. Very stressful when we found out that we were late. They did NOT apologize and blamed me for not checking the email (which was hard for me to do while going to activities). We had said the time at least twice the night before when we booked in person (repeated twice so I was confident about the scheduled time). They did agree to reschedule- got a card with hand written confirmation this time. The hotel is located in a two tower building with a bridge inside. reception on 12 floor, take the elevator down to 10, walk thru the bridge to the other tower, then elevator to your floor. Tricky. 4 stars because of the value and convenience of the location.

Location was top!!!!!

Had the suite room. All good. Only thing is that we were in the builiding on the other side so a little bit inconvenient where you have to go down to level 10 then walk all the way to the other building and then go to the allocated floor. At 21.00 they close the door in that building so if you are a smoker then you have to go all the way to the other buidling again so all in all not so convenient. Staff is great and location is good.

Fantastic location, right next to train station. But, basically, this place is like a conference centre and rooms look out onto internal offices. Big air conditioning units take up space in room rather than them being integrated. Staff were friendly and resolved an issue we had with our first room by re-rooming us. Breakfast was ok. Nice bread /pastries and coffee. Cooked buffet was limited. We were excited about using the spa before we found out it was a naked one and you couldn’t wear a swimsuit- no thank you! Also, it came at an additional cost which wasn’t clear to us at the time of booking.

Room was very clean. Bathroom decent size. Good hot water and pressure. Sadly it floods the bathroom. Beds comfortable. Good view. Location is excellent, right beside the station, an easy well lit walk to the beautiful center of leiden. Super range of breakfast, very fresh. Nespresso machine and pods in the room. Parking in level just below the hotel, easy to use and safe, well priced for leiden. Highly recommend this hotel

Great!

Excellent experience. The Wellness Center is amazing. Excellent stay.

Yes, the breakfast was good and fresh. We didn’t need any parking facilities, as we used public transport, buses and trains. The hotel is right next door to Leiden train station, so very handy.

Good. Worth price.

I had a wonderful stay at the Fletcher Wellness-Hotel Leiden. The location right next to the station is unbeatable, and the room itself was impressively spacious and modern. I really appreciated the in-room amenities, specifically having a kettle and coffee-machine available, which made it easy to enjoy a hot drink at any time. One of the highlights was definitely the bathroom—the water pressure was high and absolutely amazing, making for a truly refreshing shower. Breakfast was another high point; there was a wide variety of fresh options to choose from, providing the perfect start to the day. Highly recommended!