AC Hotel Iberia Las Palmas

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Beautifully renovated modern hotel, near the historic center. We were there 4 days and only got housekeeping 1 time. If you missed your chance for housekeeping, they did not come back. Great breakfast. Nice gym, although it could use a little more TLC. Like having sanitary wipes available. The lobby, bar, and all public rooms are in a very chic contemporary style. Desk staff was helpful. Room amenities were fine, but in a high-end hotel, they could be nicer, like less paper and plastic and more china.

Internet no work in some rooms Safe box no work,coffee machine no work

Very nice hotel for its price.

Good location, handy for buses and restaurants. Liked the reception bar area.

The front desk staff was very helpful! Javier in particular got us where we wanted to be by looking up bus schedules and even printed them off for us. Cleaning staff always greeted us a a smile and hello.

The staff were amaizing in the reception Andrea helped us reserve our bag and check out which was seemless. The dinner stuff :santia i not sure of spelling and Andriu were so helpful and friendly .The staff in the breakfast buffet were ok though we were asked for our room number twice ( the first time at the door which is natural and the 2nd time whilst getting our food.The room and corrindors were charcoal with no light so a bit depressing.The bathroom had a brezze come through a small gap and the fitting of the shower look like a caravan with a plastic base.Overall all the bathroom needs an uplift.The breakfast was so poor I should have followed my instinct not to go .We addeded last min at the hotel and regret .The tongs were so small they were held by many as they should and too small that the handle was placed on the food so when one picked them , the handle part they touched the food.The choice was limited and the hot food was cold for three days ( the veg and something labelled bacon but looked like sausage however the other day on one day labelled ssusage) The pastries and fruit did not look apertizing .The only thing I enjoyed was the statndard bread and butter with herbal tea.I chose the hotel cause the general reviews were 8.2 but was so dissapointed cause the rating are misleading .I will never trust ratings again.There were comments relating to my experience which I ignored so my lesson is to check for a theme in reviews.Location is great thats all.

As I was being dropped off at the hotel at 12 noon with luggage, I sent a message to the hotel the day before, asking if I could leave it with them, then come back to check-in at 3 pm. I received a reply the following day AFTER I'd actually checked in: I really didn't expect it would take them so long to respond. On arrival at the hotel around 12.15, I was met by the backs of 3 monitors spaced along the reception desk, with the tops of 3 receptionists' heads above. When I heard one of them speak, I had to presume they were addressing me. (If the monitors were at an angle, at least I could see faces). The receptionist I spoke to wasn't particularly welcoming and just photocopied my passport. I was told where to take my luggage: an office to the side of reception which had furniture, and many pieces of luggage stored randomly. There was no lock on the door and nobody monitored access. I was told to return at 3 pm to check-in, but when I did so, a room wasn't available and had to wait until nearly 3.30 pm. Being told "housekeeping is busy" just made me feel like a nuisance. When I retrieved my luggage, nobody checked the legitimacy of my being in the "office", so the security there was nil. For the record, when I checked out, the receptionist I spoke to was very helpful and took me to a locked room to leave my luggage for a few hours, and given a receipt. I cannot believe the difference between the Saturday and the Monday reception staff! No space left to comment on my room :-(

Everything was perfect

The room was is poor conditions for the cost of it. The shower drainage was block and towels have lipstick mark

Clean and spacious room, one sad thing was the wifi - it wasn't stable, I basically couldn't connect to the wifi