Ascott Xuanwu Lake Nanjing

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

overall, the hotel is very good.

Great location with direct access to subway. Clean room with friendly service

Our 4-night stay at the Ascott service apartment was pleasant and smooth. The bed was comfortable with just the right level of firmness, and the four supportive pillows helped ease our tired necks after long days of travelling. The TV was easy to operate, with many local channels and content available, although it was difficult to link to our phone for screen casting. Breakfast at the Level 2 café was a little disappointing. The variety did not change much across the four mornings we were there. Interestingly, the bread toaster was placed under the counter, which made it slightly inconvenient to use. An egg station would have been a nice addition, but unfortunately it was not offered. Since Ascott is a Singapore-owned brand, it would have been a pleasant surprise to see some Nanyang-style items in the buffet. Many of the boiled eggs were also left sitting in the basket for too long, becoming cold and hardened. On a positive note, the reception staff were warm and friendly, and the concierge service was excellent throughout our stay. Our room was consistently well made and clean, thanks to the attentive room chambermaid, whose attention to detail we appreciated very much. Nearby, a McDonald’s is scheduled to open soon, and the large adjacent mega mall is expected to open around 2026–2027, which will make the area even more convenient for future guests. Overall, Ascott Nanjing offered a comfortable stay with strong service.

The manager Sam was truly amazing. We were a party of 13 and he took care of us as if we were his only client. The property is also amazing. We will definitely be staying here again.

Good connection to the subway via the mall (currently not ready yet). Room is bright and clean, with an automated WC. Front desk staff were responsive. As a fairly new property, service standards should improve with time and training.