Rivana Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

I chose this hotel due to the proximity to the airport and nice reviews. I had one night and had to be in the airport by 4am. Traveling with little kid and my husband we were hoping to get at least good few hours of sleep. They gave us the worst room , facing highway and above a restaurant fridge. The walls were vibrating. When I called the reception, they just let me know that the restaurant is closing at 12 am. I waited and could not sleep. The noise did not stop at 12. I called again, and annoyed he offered me a different room. There were people in a neighbour room who were going in and out, smoking in the room and hallway and at that point I could not even go back to the room. The breakfast “to go” was one egg and piece of bread. Just an awful experience and they refused to reimburse me for that night.

Superbe clean very comfortable and staff are very kind and friendly professional. Administration is very helpful four all tourist.

This is a nice hotel with very responsive, friendly and helpful staff. People working at the reception and in the restaurant are very nice and ready to help. The room is spacious enough and clean, the towels and the bedding are clean and regularly changed. The air conditioning and the hair dryer work well. The bathroom is convenient (just a few more hooks to hang stuff would be good to have), the food for breakfast is varied. The water and tea/coffee are always in supply in the room. It is convenient to travel around by Yandex taxi, it is cheap and fast. They are building a road for public transport, so soon buses are going to be available there too. The hotel itself is very quiet but there is some noise coming from outside because something is working there but I couldn’t identify the source. Nevertheless, I think I would stay in the same hotel on my next visit to Tashkent.

But in hotel internet is poor . That’s too bad.

The air conditioner system was not cooling at all so it was difficult to sleep in tashkent hot summer days. I asked the staff to get it fixed and they ignored my request and did not fix it. Breakfast had no vegetarian options so just had to eat olives and tomatoes. This hotel does not justifies the price it takes from travelers. The hotel is lovated quiete far from all the main locations of tashkent.

Rude receptionist that works there during the day. I arrived there at 10.40am after 12 hours flight for one night stay until my next flight at 5am the next day. I was only planning to stay there for less than 14 hours. Receptionist told me that he would change me 50% of the stay for an early check in and then gave a discount to 25%. I travel a lot and I never had a situation like that. He said that the room is not ready but if I pay apparently the room will be magically ready. He completely disregarded that I was there with my 5 months old baby who was also tired after a long flight and we only wanted to sleep before our next early morning flight. Also, there was no hot water to take a shower, the water was barely warm. And lastly, anyone who wants to use pool or sauna would need to get outside of the hotel and walk on the street to get there.

5 stars for employees and efforts they gave to provide service. My in room air conditioner was not working properly, but they brought a portable air-conditioner to accommodate me. Thank you

I stayed at this hotel with a friend and had a wonderful experience. The check-in was smooth, and the reception staff were exceptionally friendly and supportive. Special thanks to Jalolidin, who went above and beyond to help resolve a booking issue by coordinating with Expedia customer care. The breakfast was delicious, and we enjoyed the Turkish hamam. The location is very convenient, and the staff were always ready to assist—whether it was ordering local food after our late check-in, arranging transportation, or helping me place an order at a nearby clothing store. Everything was great!

Nice and clean!!!

Excellent hotel at good price.