Villa San Lorenzo

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Very hard to locate. The streets outside the place are filthy. The “breakfast” is very very limited, 2 types of cereal, croissants and cookies. I wish I did a better research before booking this place. WiFi doesn’t work!!!!

Lovely place. Very nice people would highly recommend. Would happily stay again.

Very sorry to leave this review, I am 188cm tall, I booked a single room, there was no information prior to say the shower and ceiling height was massively reduced in size, I could not stand up to shower, I have a neck injury and it was very uncomfortable. Room was fine otherwise warning really for tall people! I booked this as part of a longer trip to sicily, specifically for the pool, which they closed on my second hot day. No prior notice to guests, they had a private function, felt like I was in the way. Had to have an interview in the morning and was warned about the area I choose to do the virtual interview as they had booked a function, just felt like guests are not a priority. They mentioned there was a restaurant but no real actual menu or information. Finally the staff english level was not amazing. Other than that the villa is nice; close to the nature reserve, some nice local eateries and very reasonable price. Personally If id known about the pool id have booked elsewhere its kinda a breach of contract. They should clean the pool in the evening rather than put guests out during the days, others were frustrated too.

Good structure, helpful, courteous and professional staff. i will definitely come back

I appreciate the high level of cleanness and for that I give 5 stars. The staff was helpful and friendly. The breakfast is fair, continental style. Coffee or a hot drink is very limited, small size and I had to insist in a bigger cup which the lady eventually accepted. Guests are not permitted to serve their own hot drinks. The room: There was no coffee as part of the amenities neither milk, only few teabags of poor quality. Mattress and bedding were of good quality but the furniture and the overall presentation of the bedrooms needs updating (I was offer a double room after complaining about the single room originally booked) so I am grateful for that. The shower was too small, you can only stand straight, no much room to bend to give yourself a proper shower. It is located in a locality with mixed view, part is OK the other part is abandoned, with flying tipping. I had to take two buses to go to city centre or walk for 20 minutes to the closest train station. Transport is limited for the area so it makes things complicated although I managed my way around to avoid paying for taxis which are expensive. The staff is not even halfway through fluent in English, I also speak Spanish and they refuse it at all (even though is similar to Italian), we had to use Google translate. This made things difficult at times. The Villa is located by a main road with medium to high level of noise due to traffic other than public transport in day time.

I wasn't impressed with the conditions of the room. Shower head is very old, calcified and needs to be changed 5 years ago. There was no double bed, it was 2 twin beds pushed together. The utensils in the room were used and dirty. There was no sound proofing so heard the guests at all hours of the morning whether it was intense snoring or laughing. No staff member was multilingual

Great hotel and pool area food fantastic. Staff very friendly

Nice hotel, good helpful staff. Slight smell possibly due to bad rain and drains. Nice restaurant. Overall a nice hotel that is badly let down by local area. Safe but very dirty like half of Palermo had fun led their rubbish in the surrounding street - not the hotel’s fault but an eyesore

The staff were very pleasant and the breakfast and restaurant were very good. Pasta dishes were lovely. Room was a little small but clean and tidy.

Francesco, the front of house, was brilliant. He gave us some great tips on the local area and accommodated our later than planned check in after a delayed flight. We had a great stay.