Grand Smokies Resort Lodge

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The hotel needs updating. Stained carpets, tub slippery, shower with no safety handles, inadequate shower head, and not the most comfortable bed. The staff did a good job of cleaning with what they had to work with. Bathroom towels were great the first day, but with every change they were older and smaller. The pool area was nice but the surrounding floor was very slippery. Enclosed pool but air flow in area was not good. Staff were great and friendly.

Staff was very helpful and inviting Pool was fun

Good clean room with plenty of space. The breakfast was so good! Beds were comfortable and the room had a nice little balcony. The pool area was nice as well, the kids loved the slide. We’ll stay there again!

Hubby and I stayed for 4 days. We were in the king size bed suite with a balcony and a jacuzzi tub. We had a fantastic time exploring Pigeon Forge and were able to come back to the hotel and relax. Also enjoyed the big indoor swimming pool amd daily breakfast. Great place for couples and families alike. Will definitely come back

You can tell it's an older hotel. But it was clean the only problem we had was the hot water in the jacuzzi tub did not get hot. Told the front desk and the guy came but right away and looked at it and said he can't fix it and left. Did not say anything about us possibly going to the front desk to move rooms or anything. So when we checked out I asked for a discount and they gave us a 10% discount which was good but they also said we should have said something and they would have moved us to a different room. But I felt like the maintenance man should have said something to check with front desk about moving. But other than all that it was good.

One of our rooms only had one trash can, the balcony doors wouldn’t lock, the pool tables were broken, they were understaffed, the beds were hard, the breakfast wasn’t the best, the rooms were clean.

Clean room the staff the pool.

There was mold in the bathroom, the elevators were dirty, there was never any luggage carts(i think they only had 4 total). the sink leaked, the faucet handle didn't work as far as changing the temperature, it burned my child. The breakfast being “catered” by the buffet next door was an absolute joke. I have never experienced a worse breakfast. They had zero opinions, i thought they would at least have cereal or something. The eggs looked like it was sat in a liquid, the biscuits were hard. The mattresses themselves were not comfortable. The top blanket looked very old and dingy. Almost like they have been using them for 15+ years. Also, the staff was incredibly nice. Even if they don't do the room cleaning during your stay the woman that was cleaning stopped by my room and knocked to make sure we had towels. She was incredibly nice! The front desk when i checked in was also very nice and very quick. I overall did not enjoy my stay and it felt like the only amenity was the indoor pool (even though it wasn’t very clean either) and the rest of it wasn’t even the full truth. We will not be returning and we will be warning others.

The AC did not work. It was so hot that we could not sleep. The free breakfast buffet was a joke. It consisted of gravy mix with added water, powdered scrambled eggs, hard biscuits, whole apples and some good sausage. Of course we could only eat the sausage because the rest of the food was garbage. The game.room was a joke. I asked for change to shoot pool, the desk employee stated I had to buy tokens from theachine. So I go buy token but the pool tables were broken. I then ask for my money back for the token because the table is broken. All the employee said was, yes it's been broken for weeks and we have asked them to co.e fix it. I said really!!!! The why did you tell me to buy token to play pool if you knew the tables were broken. The furniture in the lobby was extremely worn. There was food all over the carpet. The rooms room not cleaned very well. I will never stay at this place again.

Loved the hotel . Loved the pool