Riad Las Palmeras Guest House, Marrakech

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Lovely helpful staff, clean rooms, the hotel is slightly out of the way of the centre but just in most pick up zones for tours but that gave you the peace and quiet to relax by the pool.

First day was a little tough as it took them two hours to prepare the room. At night, it got really cold and we discovered we were short 2 blankets and it took us time to figure out heater to reduce the impact of cold. However the facility is nice for the price and the staff is courteous and very hard working. Breakfast is good in morning. It worked for us to be about 20-25 minutes away from Jama Al Fanaa but it made us realize there is a charm to being in the center of the action. If in the area, check out Albaraka at the station nearby for some great bbq and fresh tafarnout bread

The staff was great and room spotless

All the staff were friendly and it felt like a family run hotel. I was asked if there was anything I needed regularly to make my stay comfortable. There was lots of activities to do around the pool area, like Table Tennis, Bar football, Badminton, football, BBQ area, seating, etc..

Overall a decent place for the family. Staff are very accommodating.

Great service

Super service, dîner excellent, gens très très sympathique. Tout était parfait

The Riad COULD be lovely. The staff were very friendly and as helpful as possible. But the road was very poorly managed and maintained. We had the security guard/gate person greet us/ show us our room as there were no reception staff or manager available. We had booked this hotel specifically for the large swimming pool but it was empty when we arrived and when we left looked like it wasn’t going to be filled for a long time as I was undergoing lengthy maintenance. I think we should have been advised of this, but were not. We were shown a much smaller pool in the Riad next door which we could use, but it was nothing like the pool shown in all the photos on Expedia. Also the foundation at the front was dry and dirty and looked like it had been like that for a long while. We ate dinner the first night of chicken but didn’t notice the chicken wings weren’t fully cooked until it was too late. ie our son had eaten them who then had diarrhoea the next day. The garden looked unkempt as did the facilities. For example there was a table tennis table but the bats were falling apart and the table tennis ball was broken. That was also a table football game but almost next to it there was the electricity fuse box open and free for any child to accidentally explore and touch. In our bathroom we found a live cockroach and in our sons bed (which wasn’t atoll close to the bathroom) what looked like cockroach shells/skin. I have photos of all of this and can share if useful.

Nice place to stay if you want to be away from the city. We visited in April, so this could be the reason the place looked run down. The swimming pool was dirty and the hot tub out of order. Bbq area in disuse. The staff was lovely and nice food too, they only serve the dosh of the day.

True authentic property if anyone wants to experience living in a Riad outside of town. Very kind staff and amazing kitchen producing authentic food.