Embassy Suites by Hilton Orlando Downtown

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Amazing time I had there. The bartenders were awesome and the front desk. I will Be returning back

My stay from start to finish the guest services. We're excellent. I don't have any problems checking in. They were very attentive. They were very outgoing, and they were very friendly and even outspoken at me. What I mean by that? Was that they greeted you at all times and when I needed extra towels, there was no hesitation, they were there before I got back and there was a blessing just to be there

The microwave in the suite did not work. The telephone in the master suite did not function properly and when you arrive to the property, there was a light smelly odor throughout the hotel.

When I arrived, the lady at the front desk wasn’t nice or rude. She didn’t smile or look polite so that gave me a bad impression immediately. Nevertheless, we got room 601 and the room had a horrid stench and we immediately turned out because there’s no way we could sleep in a room that smelled like mildew. The lady at the front counter was accommodating and actually cracked a smile and started laughing at the fact the room smelled bad. I called her out on how she looked rude on the first impression but actually smiled when I had an issue with the room. She switched me to room 517 and it was the same smell but lesser. The room had leftover pizza with either mold or freezer burn on the pizza. There were chip crumbs on the floor and the couches. I honestly couldn’t believe it. I took pictures of it. I never had an experience like this at a hotel and honestly the stay was bad. They did give my parking for free because of this but I’d rather have not stayed at all. Other than that, I had no clue I had to pay for parking, the hotel is more like an indoor motel, and you can only get a free drink 3 hours after check in which is 4PM so if you arrive later than 7PM you’re not getting a free drink if you check out the next day. Pretty inconvenient there. The bed was comfortable but the room stank.

Located very close to the heart of downtown. Walking distance to night clubs and lounges. Happy Hour drinks were good at the hotel and the staff was very friendly and nice.

Staff was great at the front desk and the bar and restaurant area. When I am doing things downtown I usually stay there. I do think it’s pricey for the area. It is clean and we did check out the pool this time. There is no bar for the pool and I pay a LOT less when I stay at other hotels that have a bar in the pool area. Main advantage is that it is downtown near many concert venues.

It was a really nice place. Very clean and the rooms were pretty spacious.

Staff was friendly, but they need to clean the rug because is smell mildew.

Smells funny , air not working properly and rooms not being cleaned properly

I was missing toilet paper but was given some later