Newalla Hotel Old City

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The reception staff was friendly and helpful. The toilet seat was cracked. There was a double bed and a single bed up winding stairs and a couch that made into a single bed below. It was extremely noisy because the elevator shaft was next to the double bed and the walls were so thin that we heard everything at the reception plus guests waiting by the elevator. However, the worst of all was breakfast. The first morning the cat that “joined” us jumped on the buffet table and grabbed food from the guests’ selection. The same food remained for the guests to eat. Totally unsanitary! The girl cutting the bread, etc. moved the cat outside (although it quickly came back in through the open door) and then continued working without washing her hands. The second morning a vagrant came in to eat. He touched almost every dish and searched through all the bread, filling 2 plates with the bread pieces. When he had eaten all he wanted, he poured the bread back into the bread basket. It was disgusting. Of course we still had to deal with cats the second day as well.

Good: Really friendly, helpful staff Aircon works well! Plenty of sockets Comfy bed Fridge in room Bad: There was a problem with my room on the first night. I was given an upgrade but only for that night, so I couldn't unpack. The Lift broke on 2nd day - I was on the 3rd (top) floor and the spiral staircase was dark and slippery. Only 59% of the fixtures and lights work. Sockets hanging off the wall (in the bathroom!) None of the mirrors are hung straight! (A silly point, but annoying) Rain shower didn't work and most of the taps and pipework covers are missing. The shower adjustment between scalding and freezing is less than 1mm of movement on a clunky tap. The pillows are lumpy foam cube filled things. Very uncomfortable. The bed sheets are rough and starchy.

Staff were exceptional

Walkable distance from Blue Mosque

Staff were warm and kind but not so easily available. Didnt enjoy the breakfst much, but great suite.

Fabulous hotel in a great location in the amazing Istanbul! The hotel looks like it was recently renovated as all the decoration is very contemporary & funky, whilst also maintaining the character of the old building. It’s location is great - 15 minutes walk from the grand bazaar, the blue mosque, 5 minutes more to Hagia-Sophia Sofia and then 5 minutes more to topkapi palace. Directly opposite a train stop which goes to Yenikapi where you can pick up the metro - or you can walk to Yenikapi in about 25 minutes. Metro system is great & easy to use with an Istanbulkart. Staff were lovely & kept the cafe open for us when we arrived late. The area feels very alive and full of people going about their daily lives. If you prefer a sterile, tourist area this is not it but it feels absolutely alive and gives you a great feel for Istanbul. They have a cafe underneath or there is a street with many restaurants just around the corner. Amazing views from the rooftop terrace - overlooking the Sea of Marmara and the blue mosque / Hagia-Sophia / sulimanye mosque.

Friendly staff. The sea view in the morning is outstanding and it is a walking distance from the tram station.

Stayed for two nights while motorbiking from Scotland to Antalya. Room was perfectly fine for me. Staff were fantastic and really helped me with advice knowledge and getting SIM card for phone.

Our Newalla stay was perfect, the room distribution was just what we needed, only a few blocks away is a street filled with restaurants, and less than a minute walk away is the train station with quick access to the Topkapi Palace and Galata Bridge. The view are not great, nor the are, it is safe, and clean and people are very friendly, just a little run down. The hotel seemed to be going renovations because our room was in pristine condition, beautiful and well taken care of. Staff was super, super nice, helpful and kind, very responsive and friendly, we wold recommend it for anyone wanting to stay in Old Town. They even bid us farewell with a box of Turkish delights.

Everything was great!