Secrets The Vine Cancun - Adults Only - All Inclusive

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Very friendly staff that made us feel at home

Beautiful rooms with beautiful views all over hotel very upscale hotel

The entertainment staff were top notch! Emanuel, Rodrigo, and Jose were so fun and made sure to always make us laugh! They were all amazing at making everyone feel included and have fun!

Entertainment staff were a lot of fun and kept us involved and active all week.

The people there are so friendly helpful, they work tirelessly… everything was great… I’ll be back

Loved food, amenities staff and location. Alcohol quality was less than expected.

Wasn't the best. Food was not good. You expect some of the food at an all inclusive resort to be mostly decent, with some things being good and some things being bad. Here, most of the food was bad (some really bad), a couple things were decent, and I can't really say anything was good. Staff seemed jaded and uninspired. The seaweed (sargassum) is absolutely horrible on the beach which is not their fault, but they just seemed uninterested and annoyed when providing service. Not all of course, but more than a few.

Clean Room, breakfast buffet is amazing and the coffee cart rin the lobby.

I liked hotel staff, welcoming with glasses of champagne, great buffet, bars and pastry/coffee cafe. Pools were clean and well-maintained. A few cons of this resort. Sea food restaurant didn't work evenings. Asian Fusion restaurant didn't impress ( the food was very bland). Hotel rooms need renovation ( faucets, bathroom doors). There is no place to dry wet swimsuits. Generally, staying in hotel was very enjoyable and this resort is highly recommended.

We had an amazing stay at Secrets The Vine Cancun and truly enjoyed every part of our experience. What I loved most about this property is its unique high-rise design. Compared with a typical resort, being on a higher floor gives you a much wider and more impressive view of the Caribbean Sea. Waking up to that beautiful blue water every morning was definitely one of the highlights of our trip. The hotel itself feels modern, elegant, and sophisticated, while still being very relaxing. The service was another highlight. Our butler, Oscar, was incredibly helpful, attentive, and always available when we needed assistance. He made everything easier throughout our stay and really contributed to making our vacation feel special. Nebbiolo was by far my favorite restaurant at the resort. We really enjoyed the food, atmosphere, and overall dining experience. I especially want to recognize Cruz, who was extremely warm, welcoming, and professional. His great attitude and attention to detail made our dinners there even more enjoyable. I was also very impressed with the staff throughout the entire hotel. Everyone we interacted with was well trained, respectful, friendly, and professional. You can tell that there is a strong standard of hospitality here, from the restaurants and bars to the housekeeping and guest services teams. Overall, Secrets The Vine gave us exactly the kind of vacation we were hoping for — beautiful Caribbean views, a relaxing atmosphere and excellent services.