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Before booking is confirmed: Cancel directly on the Klook app: Go to "Account" → "Bookings" → Select your booking → Select "Refund" to cancel. (Note: If your ticket is being issued or has already been issued, cancellation won’t be possible.)

After booking is confirmed: On the Klook App: Go to "Account" → "Bookings" → Select your booking → Select "Change" to modify or "Refund" to cancel.

Less than 1 hour before departure, after scanning the QR code, or after ticket pick-up: Changes and cancellations are no longer allowed.

*Currently, the change function is only available for Shinkansen, Narita Express, and Fuji Excursion tickets.

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