Shaanxi History Museum Guided Tour + Camel Bells Show/Romance of Xi'an Performance One Day Tour

Regarding Reservations: Placing an order means we will attempt to book tickets for you. Success is not 100% guaranteed. A full refund will be issued if tickets are not secured. Complaints and compensation requests due to unsuccessful ticket booking will not be accepted.

• Regarding the Product: Resources at the Shaanxi History Museum are limited and costs are high. By placing an order, you accept the product price. Complaints regarding high prices, requests for refunds of price differences after the trip, or negative reviews due to price will not be accepted.
• The tour operator may appropriately adjust the order of attractions based on the actual circumstances at the time, without reducing the number of attractions or lowering service standards.
• In the event of force majeure or unforeseen factors such as weather conditions or emergencies that prevent the tour from proceeding at the agreed time or itinerary, any additional costs incurred due to itinerary changes shall be borne by the tourists.
• The itinerary may pass through many venues (such as scenic spots, restaurants, hotels, airports, train stations, etc.) that have various types of shopping stores inside. These shopping locations are not arranged by the tour operator. If tourists have shopping needs, it is a personal choice. Please carefully evaluate the quality of the goods and obtain valid shopping receipts from the merchants to protect your legitimate rights and interests.
• Tourists must pay attention to their personal safety and carry valuables with them! ! Do not leave valuables in hotels or tour buses! Please take care of your personal belongings during the trip. The tour operator is not liable for any losses due to improper personal care.
• You must bring a valid ID with you when departing. If you are unable to check in, board a train, check into a hotel, or visit attractions due to not carrying a valid ID, you will be responsible for the losses incurred.
• If complimentary items cannot be provided due to force majeure factors such as flights, weather, or attraction closures, the fees will not be refunded.
• If you voluntarily leave the group or change the itinerary midway for personal reasons, it will be regarded as an automatic waiver. The tour operator cannot refund any fees, and you will be responsible for any other costs and safety issues arising therefrom.
• The tour operator does not recommend that tourists participate in activities with uncertain personal safety. The tour operator is not liable for the consequences of tourists acting without authorization.
• Tourists must ensure that they are in good health before participating in the tour itinerary arranged by the tour operator and must not deceive or conceal anything. The tour operator is not liable for any accidents caused by the tourist's physical discomfort.
• Customer acceptance criteria: Those over 70 years old must be accompanied by a family member and sign a disclaimer.
• Please provide the real name and contact information of the tourist when registering so that staff can contact you in a timely manner.
• Tourists' complaints are mainly based on the "Service Quality Survey" filled in by tourists in Xi'an for acceptance and dispute resolution. If the tourist does not reflect quality issues on this survey form, and does not reflect quality issues through telephone or other means during the trip in Xi'an, it will be regarded as tourist satisfaction. Reasons for claims raised after the return trip will not be accepted, and the travel agency will not be liable for any compensation.
• For guests who have successfully booked tickets, the tour guide will contact you before 10 PM the night before departure (if you have not received it by 10 PM, please contact customer service in time).
• Special reminder: There are a lot of people in the museum during holidays or summer vacations, so please be prepared and don't give us bad reviews because there are a lot of people in the museum.
• Ticket reservations are special commodities and cannot be refunded or changed once tickets are issued. Please be aware that we hope to draw strength from history through our explanations.