2024 ASIA Rainbow Ride

Cancellation Policy

[For base cost]

• If you cancel before August 31, a TWD 14,000 refund will be issued
• If you cancel between September 1-30, a TWD 8,000 refund will be issued
• If you cancel between October 1-13, a TWD 2,000 refund will be issued
• If you cancel on or after October 14, no refund will be issued

[For rentals and solo room accommodation]

• If you cancel before September 30, a full refund will be issued
• If you cancel on or after October 1, no refund will be issued

How to cancel

• Method 1: log in to your Klook account and contact Klook customer support
• Method 2: send an email to support@klook.com and provide the booking number e available) including print and digital media formats such as press releases, websites, e-marketing, posters, banners, advertising, film and social media.
• You have the right to request to see a copy of the information we hold about you and to request corrections or deletions of the information that is no longer required. You can ask the Asia Rainbow Ride to stop using your images at any time, in which case it will not be used in future publications but may continue to appear in publications already in circulation.

COVID Policy

• The Asia Rainbow Ride wants to ensure a safe ride both on and off the bike for all. We will be following the guidance of the department of health to create the safest event possible. If the government requires vaccinations, testing, or masks for events of our size, we will notify participants in advance.
• We will also have medical personnel with us during the ride. If you develop symptoms, you can be tested during the ride and transferred to a medical facility if needed.
• In the event of COVID-19 illness: Before the event: If you need to cancel before the event due to illness, please see our cancellation policy. During the event: If a participant received a positive COVID-19 diagnosis during the ride, they will be required to leave the ride. Any close contacts such as a roommate will need to be tested.

Force Majeure

• In the event of rain, the event will proceed as scheduled. In the case of typhoon warnings or other unforeseeable natural disasters on land or at sea, for the safety of participants, the organizers reserve the right to cancel, postpone, or modify the event route.
• If the event must be canceled due to force majeure circumstances (including but not limited to earthquakes, landslides, wars, major civil unrest, highly contagious diseases, government mandates, or emergencies), the following terms shall apply:
• According to the regulations issued by the relevant authorities, large public events (such as this event) may be forcibly interrupted or indefinitely suspended due to government emergency orders. In the event of cancellation due to force majeure circumstances, the organizers will continue to fulfill their commitment regarding event merchandise (including ticket packages, additional purchases, and supplies) production and delivery. The delivery method and schedule may be flexibly adjusted at the discretion of the organizers. However, as event supplies and experiences are sold as a bundled package and cannot be priced separately, in the event of cancellation due to force majeure circumstances, the organizers will not provide full refunds to consumers before the completion of event related production.
• If unforeseen circumstances occur during the event, including but not limited to typhoons, earthquakes, heavy rain, accidents compromising public safety, venue damage, or government emergency orders, the organizers, prioritizing the personal safety of participants, may choose to delay or terminate the event as deemed necessary. In such cases, the organizers will not provide full or partial refunds to consumers for any disruptions that may occur during the event.