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Reviews
4.7/5
Fantastic
66149 reviews
KimHong ***
2025-12-17 12:59:16
5/5
Fantastic Nagano - Tokyo Station
coming back from Nagano to Tokyo is so much simpler as the station itself isn’t as horrid as from Tokyo to Nagano. The train will be at the platform before the schedule time and so pls be at the platform at least 30 mins earlier. however, you can still take another train if you have missed the booked one but you need to take the unreserved seat. Actually there is no need to spend more on reserved seat. And there is a noodle stall in the platform so you can eat there if you have missed your meal.
Lay ***************
2025-12-17 04:47:36
5/5
Fantastic Kyoto - Nagoya
ease of booking on Klook: just choose the date and time n click your way to get to your destination.
experience on board: follow the sign board for the platform and train car details and wait at the designated spot n board with ease. boarding using QR code is easy
luggage space: we booked reserved seats with luggage space so we got ample space to put 28” n 32” luggages
seat arrangements: Klook arranged seat row 1 for us since we booked the reserved luggage seats for 5.
Melvin ***
2025-12-14 00:34:31
5/5
Fantastic Kyoto - Tokyo Station
Fast and efficient train system! Very reliable and on time.
luggage space: Very generous
ease of boarding: Very fast
ease of booking on Klook: Convenient and user friendly
experience on board: Comfortable
seat arrangements: Accurate
David ******
2025-12-13 08:16:03
5/5
Fantastic Tokyo Station - Shin-Osaka Station
Itsuku was so polite and knowledgeable! Thank you so much for the great experience. He was so patient; we spent way too much time feeding the cute deers! We really appreciated him taking us to the train station and guiding us to the non-stop back to Osaka when the tour was over. We also had fun with other people in our group, Paul and his wife were a joy to hang out with. My family wish you and Itsuku many blessings in the future! Book the trip, it's worth the steps.
AlmaChristine **********
2025-12-12 23:44:56
5/5
Fantastic Karuizawa - Ueno
no hassle picking up tickets at shinkansen station. i think the only problem is at the machine, there were a lot of options, you should pick JE EAST. we were kinda lost there. but it was fun taking the bullet train and enjoyed our snow experience 😍
AlmaChristine **********
2025-12-12 23:44:22
5/5
Fantastic Ueno - Karuizawa
no hassle picking up tickets at shinkansen station. i think the only problem is at the machine, there were a lot of options, you should pick JE EAST. we were kinda lost there. but it was fun taking the bullet train and enjoyed our snow experience 😍
Melvin ***
2025-12-10 20:52:44
5/5
Fantastic Tokyo Station - Kyoto
First time to ride the Shinkansen. It was really fast and really on the dot timing! The QR code was not working when we entered, but was helped by its staff in a fast and efficient manner. Exit was smooth and working though.
ease of booking on Klook: Very good
luggage space: Generous
ease of boarding: Very efficient
experience on board: Generous leg room area
seat arrangements: Very good
Klook User
2025-12-10 14:24:59
5/5
Fantastic Shin-Osaka Station - Tokyo Station
I booked my ticket from Osaka to Tokyo through Klook and the whole experience was very smooth. No need to print anything — the barcode ticket is all you need.
Go to the main entrance of Shin-Osaka Station, South Gate Building (サウスゲートビルディング). Once you enter, the ticket gates are on your right. Scan your barcode and walk in. It takes no more than 5 minutes to reach the platform — no exaggeration.
Your train details and platform number will appear on the screen in front of you.
My train was Nozomi 372, departing from Platform 25 (shown in the photos).
There’s a designated luggage space between the train cars, which is very convenient. And surprisingly, there were many empty, non-reserved seats available on the train.
I also booked seats on the Mount Fuji side — so I basically hit two birds with one stone: a smooth trip and a great view!
Nelmer **********
2025-12-07 23:55:41
5/5
Fantastic Shin-Osaka Station - Tokyo Station
Hassle free. You can enjoy Japan with there famous Shinkansen which travel around 380 km/h. we booked a round-trip ticket from Tokyo-Osaka. I weather permits you can also have a scenic view of Mt. Fuji. Choose a right side window seat going to Osaka and Left side going to Tokyo.
Bryan *************
2025-12-02 07:26:23
5/5
Fantastic Tokyo Station - Kyoto
easy to use. first time using shinkansen and it was a good experience. I’ll definitely book again in the future. i only booked it two days in advance. how i wish i got the fuji view seat though but i had a large baggage so i wanted to make sure there’s a space, so I’d rather choose that than the view.
