Hacienda del Mar member of Meliá Collection

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Total relaxation in a beautiful setting. Half board option was well worth it, food was very good. Staff were lovely, nothing was too much trouble. Plenty of sun loungers in landscaped gardens. Drinks were expensive but to be expected in a boutique style accommodation. Highly recommended.

Fantastic hotel, the staff in every area were brilliant! Professional, helpful…

Beautiful hotel but only 1 restaurant is officially open and it’s very far from everything They had a adult pool and family pool and indoor pool unfortunately the family pool was not heated Otherwise staff is very friendly and really pay attention to everything

The employees at the Kempinksky property were great and they exceeded my expectations. I really really enjoyed the spa and I also enjoyed the breakfast options. Everything was really delicious. I also really enjoyed their wine offerings and their Skyler grill. Everything was really great overall even there made service was always really really nice and helpful. I would like to give a shout out to Noel. He was really nice to talk to every single morning when we went to go have breakfast. He is such a sweet guy and I really hope that he has a successful future. I also wanted to mention the front desk, clerks were all very, very nice. I think that this hotel hire some very good staff. I think my only complaint about the whole experience is that the rooms really are not soundproof. There is a lot of noise that enters the room especially when the doors open and close there’s a loud bang and if you are on the seventh floor, the upper floor is very noisy. It sounds like someone’s doing work upstairs and that really interrupted my sleep. I think the reason why that bothered me so much is because I paid quite a lot of money for the hotel And I just would not expect that the rooms would be quite so noisy. I almost wanted to ask for some kind of refund for that, but I did not because overall the hotel was pretty great, but I would really work on the soundproofing of your rooms. Maybe get some builders in to fix that issue. Thank you for everything.

Overpriced probably only based on access to own beach. 2* quality room service. Small and non-smart tv. No USB ports.

What a great stay!

We had an infant with us, they were able to supply bottle sanitiser, milk bottle warmer. Gave us fresh milk for tea. Breakfast was excellent. We did encounter a few ants in the room, we requested a move and got another excellent sea front view room.

Hotel had a nice Spanish appearance, though rooms were dated and beds uncomfortable. Clean upon a quick glance but room was very dusty upon proper inspection. Staff friendly but pool boys were not very proactive to assist. Some areas of the hotel are smart, others are a bit staid and need a refresh.

A really excellent hotel with lovely grounds and very helpful staff.

What a great hotel this if you want great service, friendly staff, good food and lots of swimming pools to cool off in the heat! We had a lovely time in our first experience of a Kempinski hotel....highly recommended for families. The only negative is the beach which is not really suitable for swimming but that did not deter us from enjoying our break here.