ARCOTEL Onyx Hamburg

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Five star

Over all hotel was very good including the location. The hotel bathroom was also good but the shower in the bath tub was slightly odd and inconvenience.

Exceptionally clean, good sized room, reception area/bar very nicely laid out, very good breakfast

The location at the top of The Reeperbahn is fantastic and the hotel is certainly a step up from the some of the other hotels in the area. As I was with a friend I choose this hotel because of the larger bedroom and this turned out to be fine. There is plenty of space in the room, a larger bathroom and a separate desk and two chairs that can be used. Check in was fine. When it was staffed, the bar, coffee area was fine. Unfortunately, on two occasions I waited for drinks, once for coffee in the morning and once for a beer in the early afternoon, but no staff were there so I left. At check out, nobody was on reception so we left our cards on the counter. The aircon in the room either didn’t work, is rubbish or needs a science degree to work it – this was annoying as it was 25 degrees on the days we were there. We were on the 7th floor and the wait for the list can be long. On the whole this is a nice hotel. I wish they had more staff on in the morning/afternoon and waiting 4/5 minutes for the lift is annoying but I would probably stay here again if the price is right.

If you read my previous review on this hotel, you will probably be surprised that I returned. The management offered me their nicest room with the breakfast to try and compensate for my previous day. This room was clean, although two black towels were found behind a chair that were obviously nothing to do with the hotel. It was a bit weird sleeping in a round bed with the mirrors above it, one could only imagine that it was 1 way glass with camera above you filming 😬 the bathroom was still something out of the year 2000 and seriously needs a revamp, but my biggest grip, considering you are trying to impress and already disgruntled customer, was the heating did not work and the room was like a fridge. To be totally honest, your hotel is a complete and utter contradiction of itself, the outside of the property looks absolutely beautiful, the disappointment hits you like a tsunami when you walk into a room. All in all, highly disappointing and it would not matter if you offered me a week of free stays, I will not be returning.

Hotel is modern and clean, it is on a convenient location near two subway stations with direct links to main train station and airport. The rooms are spacious and quiet despite the vicinity to the Reeperbahn.

Clean and they helped to find my missing headphones

Room was spotless with kettle an mini fridge, staff very helpful and courteous, breakfast was plentiful.

Nice hotel and nice room, but with no opening windows you need to be able to control the room temperature. Sleeping in a sauna wasn’t ideal!

The rooms are very outdated and need a renovation.