Mercure Paris Opera Lafayette

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

nice clean hotel with friendly staff

Nice staff

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Need air conditioner working

The rooms are too small for the price . But Denver at reception is AMAZING AND so helpful

Rooms far to small.

It’s so bad experience

Great location to great food and transportation!

I feel cheated and have consequently discovered the hotel advertised as 3star. Upon leaving the hotel the staff admitted to being embarrassed. But there is no one else there. It is a poorly managed budget hotel. Surrounded by better hotels. This is a horrible misrepresentation from the moment you step inside the door. It is not a 4 star hotel. The staff don’t even stand behind the front desk. As they are trying to make the empty bar area/reception seem “full”. The “classic double room” just about accommodates a bed, there isn’t enough room for towels in the bathroom! There is a shower, sink & toilet with a sliding door. The toilet door doesn’t close as the “desk” blocks the door. No room There is one hook for a towel so if you have 2 guests you have no room for wet towels. The shower is fine but the shower hose is a grey plastic tube, adding to the poor quality of room. They supplied paper cups in toilet for tooth brush as due to the lack of room. There is no area/shelf for toiletries at sink. It is that small. The wardrobe had been filled with a fridge and safe. The rest of wardrobe can’t hold a coat or dress. Just some t’s and shirts. There are no luxury in this hotel room. It is not 4 star at any level. There is little or no sound proofing. You will hear your neighbors arrive and leave plus chat. Horrible

I found the staff to be very kind and the room to be quite pleasing. I have no complaints about to spaces and feel as though it was worth the amount we paid. The only thing I would add is that getting into the hotel after the staff was gone at night was very confusing as we were not informed how to do that. I was lucky that another guest was leaving around the same time I was arriving back around 2am.