Frame Hotel Sapporo

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Staff were great and centrally located between two translations. All train stations are far away from the airport in Sapporo, That is just the lay of the land.

Walkable distance to Odori park and Susukino

Enjoyed everything about this hotel. Make sure you get the breakfast. All wonderful. Quiet. Excellent customer service.

Just the room a bit small. location was perfect.

Very clean room, though the double bed is more like a super singles bed. Toilet very clean. Very limited car park spaces. Room very small for a couple. Very good location for the room price. Easy access and walking distance to major sites like Odori park, shopping area, Sapporo tower, etc. Breakfast was good, complete with a choice of western or Japanese option. And also a selection of other items on offer. You have to pick a time so that you’ll be served timely and the place will not be crowded - this is a good idea. The breakfast area is well spaced and nice.

The hotel is clean and there is free enter big bath area.

good value

Good local, clean and comfort

Nice little hotel with a modern public bath. It is empty most of the time and you can enjoy soaking while watching the tv. Room rates were on the high side during our stay, probably it was due to the school holiday season. Staff are friendly and very attentive. Location is great too. Slightly away from the susukino crowd but it's only 5 min walk to the train station and 2 min to the tram stop. Overall, it was a great stay and will definitely come back again.

We had the worst service received from one of the hotel staff who refused to reveal her name when we said we are going to complain her. They speak limited English but that particular staff was very rude when we drive into the parking lot (our lot was taken by other guest hence we took another lot). She was raising her voice and scolding us for parking in another lot and Did not park in our designated lot(which was already taken by others). Check out time was 10am and was not communicated to us on first day during check-in and on the last day of check out, we checked the website and it states 11am. At 10am, the same staff called and asked us to check out NOW and HURRY UP raising her voice. This is the worst customer service we had experienced. Otherwise location is good for the price you paid. The common bath is not hot spring nor onset, just normal hot tap water. Really bad and rude for the particular staff otherwise the rest are OK.