Hotel Arctic

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Outstanding hotel. We thoroughly enjoyed our stay. We had one of the aurora cabins. The views were amazing. The front desk staff was very helpful. The Loop gym was incredible, the machines were in good condition and incredibly excellent. The food was outstanding. The breakfast buffet was huge and all excellent. Martin our sommelier took good care of us at dinner. All and all an outstanding hotel, highly recommended.

The hotel location is beautiful and access to the city center where most of the tours start is a 20 -25 min walk, a taxi ride or the city bus. They do provide a free airport shuttle. The staff was minimally helpful and customer service isn't their niche. Breakfast didn't match the class of the hotel. The restaurant did serve fantastic dishes and a buffet, both excellent. Service can definitely see improvement. Overall a 3/5.

Very friendly staff. Fun stay.

This is a very nice property with a few quirks. Our accommodation was an apartment overlooking a small lagoon with kitchen, ample living area, bedroom and nice bathroom. It appeared to be fairly new. From the living area was a small sunroom overlooking the water and icebergs floating by. Getting to the apt from the lobby was bit of walk over 40 stairs and an outside gravel area as it was detached from the main hotel. This made it difficult to move luggage, yet it was part of the charm. Breakfast was excellent. The property is a good, not level walk from town and there are ample taxis if walking becomes a chore. My wife and I highly recommend this hotel, but if you have mobility issues, stay in the hotel part, not an apt.

We booked Aurora cabin for 5 nights. The room and views are fantastic but the service was terrible I informed the hotel before we arrived that we were vegetarians which they acknowledged but still left a meat sandwich in our room as a freebie When my wife went to the reception to discuss this the lady at the receptionist wanted evidence that we had sent an e-mail, which was really disappointing Even worse we had dinner in the hotel. The menu had 2 vegetarian choice which were OK. We mentioned we were staying 5 nights and asked if the chefs would be able to cook something else and we were told that was not an option. Interestingly the hotel had a vegetarian pasta salad in lunch menu. We asked if we could have that for dinner Disappointingly we were told they couldn't do that. I cannot understand why any restaurant let alone a restaurant in 4 star hotel cannot accommodate such small request Would not recommend the hotel based on service Jaymin

Beautiful setting. A long walk from town, but there is a twice hourly bus that makes it simple. Property is spread out, so get ready to haul your gear over gravel and stairs with zero offer of help from the staff. Decent breakfast.

It is probably the best hotel to stay in Ilullisat. It is clean in a good location, and the majority of the staff are good, except for the odd new person. The food though is quite poor, the selection is not great, and not great for vegetarians. They are inflexible to accommodate.

There's a lot of good stuff to say about this property. First, it's owned by Air Greenland so if your flight is canceled or delayed (as was ours), they put you up in this hotel, which is the closest one to the airport. The city bus, which only costs a couple bucks and runs every 30 minutes, actually stops in the parking lot. Too, there's a free shuttle to and from the hotel from the airport. The restaurant and bar are a real plus, but the breakfast buffet is the best one we had in 3 weeks in Iceland and Greenland. It puts all others to shame. The trick is to fill up there and save the cost of lunch before spending your life's earnings on dinner in Greenland. The downside to the Hotel is that it's not close to the city center or restaurants which is either a short bus ride away or about a 20-minute walk. The Icefjord Center is completely on the other side of town and the grocery store is in the city center. Taxis are expensive (what isn't in Greenland) but readily available. We loved the view from the room. All the icebergs floating outside the window were awesome. Too, the boat tours are about a 15-minute walk from the hotel. The staff was particularly awesome in helping us when our flight was initially canceled and then significantly delayed the next day (typical Greenland weather). I'm a walker and there aren't that many hotels and restaurants in Ililusat. I really think Hotel Arctic is the best of the bunch.

The only thing that’s good is the view! The rest is all terribly terrible, the staff not helpful, rooms are dirty & smelly, the website advertises amenities all false! Definitely not a 4 & half stars hotel. Will never be back.

Fantastic hotel on the coast with great views on the icebergs. We stayed in a one bedroom apartment for 5 nights and it was excellent all around. The breakfast had a great range of choices. We highly recommend.