Hôtel des Pyrénées - Nation

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

スタッフは親切で、メトロの駅からのアクセスもよく、周辺には多数のレストランがありました。個人的には気になるほどではないものの、夜も少し騒がしいエリアです。 清掃後になぜか窓を開けっぱなしにしてありました。中庭に面している窓とはいえ、セキュリティに不安が残ります。また、雨の日も開けっぱなしにしてあり、部屋が水浸しになっていました

Chambre très correcte. Personnel tres accueillant.

Literie qui laisse a désirer : une vieille couette sans house posée sur le lit en guise de couvre lit. Vieille couverture parfaite pour les acariens.

chambre propre

We had such a nice stay here before catching a train on the next day at Gare de Lyon. Staffs were very kind and the room was spacious and clean. Close to the supermarkets, restaurants and bars and 15mins walking distance to the Gare de Lyon. Would definitely stay here again on our next visit.

The bathroom smelled strongly of mildew, there was still painters tape on bathroom lights from recent construction, and we found a roach in the room on our second night (of three nights). The hotel people seemed pleasant enough but the room was just bad.

Staff were very nice. They keep the key when you leave the apartment (probably because it’s an older hotel where they don’t use card keys and so replacing the keys, if lost, is more difficult). Good for the price. We were worried about bed bugs but didn’t find any. However, there were some other bugs in the room despite it being clean.

Over all terrible hotel would not recommend

Pest control and customer service are two things you want your hotel to be good at. When I found what appeared to be a bedbug in my room and presented the bug to the guy at the front desk, he dismissed my concern, blaming the presence of a bug on construction without addressing my specific concern that it looked like a bedbug. He barely looked at it before tossing it aside and when I pressed him on the matter, he said “look, I’m just a guy who needs to keep his job”. When I emailed hotel management about my concerns, they dismissed me again, without even looking at the photos I had taken of the bug. “Everything in the room is new, we could find no evidence of bugs and have never had a bedbug problem”, as though bedbugs care about the age of furniture and as though no past problems means no present or future problems. They refused to address my concern further, did not ask for more information and refused any potential form of compensation. By the end of the day I had received confirmation from an entomologist friend that it was a look-alike, but not a bedbug. I was relieved to not have an infestation on my hands, but completely disappointed by the lack of competency and care on the part of the hotel. They did EXACTLY what people do when they are dodge a problem they are worried they have.

Architecture was great. A restaurant serving breakfast would improve the stay.