Mercure São Paulo Paulista Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The room itself was clean but also not visibly clean. Bedding and towels were clean, which is super important; saw dirty walls in the washroom, on the window drapes, and noticed that the shower stall had some nooks and crannies that they could have paid a little more attention to. Staff were extremely helpful and friendly; always greeting us when we leave and return for the day. We didn’t check out the amenities this time but, there’s also a little musky smell in the hallway and the carpeting, wall papers, and overall feels were quite dated as well. The stay itself was extremely uncomfortable: the room’s mini fridge was very loud once it turned on, early morning knocking in the doors asking about mini bar items (forgot to stick the do not disturb sign out the door), next thing we heard the first morning of was someone’s walkie going off so loud, ontop of the door slamming by other guests nearby on our floor. The positive: location was superb: right by Brigadeiro Station, one block away from Avenida Paulista, great restaurants (chains and mom and pop restaurants) walking distance, as well as museums and other cultural centers as well. I’m not sure if we will be back at this hotel, as the price we paid was definitely not worth the stay.

This is a nice clean, friendly hotel centrally located. The only problem I noticed was a complicated check-in at checkout process. But things worked out fine.

Staff friendly and helpful

We had a great stay. Staff was friendly and helpful especially William.

Excellent service and very clean. The room was wonderfull.

Great place to stay

Location and general condition is good. I would have preferred newer towels in the bathroom (they were very old) and a decent desk chair (with no noise and more comfort).

It was great for a night. Location and staff are very good and friendly. The room is spacious and clean. The downside was the mold in the bathroom walls and the smell of mold in the hall.

The hotel is located a block away from the busy Paulista Avenue which actually is good because traffic is less busy and it is quieter in the evening. Check in is a breeze as they offer an online advance check in. Staff are very welcoming and hospitable and most of them speak English which is a good help knowing that Portoguese is the most spoken language in Brazil. The hotel has an in house restaurant which serves good lunch and dinner. If you opted for a free breakfast, their breakfast is excellent. This hotel is a member of the Accor chains of hotels and so they maintain a good standard. Amenities are basic. 2 big towels, two medium and a floor towel. Shampoo and conditioner are in a refillable containers attached to the wall. They provide 3 small bar soaps and a shower cap. The wifi and hot shower all works excellent. Bed is comfortable and they offered me extra pillows since I found their pillows to be small and thin. They have a safe for your valuables. TV has limited English channels. The best thing about this hotel is its location if you want to explore Paulista Avenue. For that, I will surely choose this hotel again. .

Tbe location is perfect