Marhaba Royal Salem

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The property is quite dated, we were originally given the wrong rooms, which were located in a side building which isnt the one we booked, this was rectified on the next day. These rooms were old and cramped.The rooms also advertise sea view but that wasn't provided. The breakfast is good with loads of options and the spa facilities are also good. Massages are at an extra price. The entertainment in the main hotel is between 9-11 pm, its very loud if you're staying in this part of the hotel, sleeping before 11 is difficult. Overall it was a good stay for a few nights but if we would stay in Sousse longer and in high season, we would pick something nicer.

The hotel has an impressive reception area but the rooms are looking tired. Staff was ok, no particularly friendly but more towards the rude side. The are not enough chairs to see the live music shows at the lounge. We went in January, the outdoor pool was closed and the indoor pool was packed and the showers/changing areas were very small and basic. We borrowed the equipment from the reception to play tennis and mini golf but both sport areas looked abandoned and need refurbishment. We enjoyed the quiz night activity and the party on Friday night. We walked to the medina by the beach side in over one hour. Outside the hotel there are other options for dinner and have a cup of coffee.

Room was not upto the standards. There was a cockroach in the room. The fire alarm was broken and the door would not close properly. Air conditioning was off

Check in was good. Room was horrible. No phone to call room service (out of service). Hygiene is ZERO. breakfast is good.

Bad attitude from the staff

It was an amazing experience from the moment I stepped foot into the main reception

Hôtel pas de respect

Staff..

no lovely blessed to join your holiday in this hotel because I have one issue with customer service about the food is not respect and then the food is not lovely not anything about the other food or something that’s why I left

This was the fourth hotel we stayed in on our holiday in Tunisia. The room itself is really lovely, apart from plug sockets, well appointed, with a very comfy bed, and a good view of the sea. It has a separate seating area, plenty of storage and a good shower. The downside for us was it was above the gym, which had many very loud exercise sessions. They finished early enough that they did not disturb our sleep which was good! When we arrived and checked in, the receptionist was quite brusque verging on unfriendly. In direct contrast the rest of the staff, in particular the bar staff, were delightful, even preempting our needs. Food - the food varied. I had the Tunisian Coucha and it was delicious, but other food (not Tunisian) was just OK. Breakfast was good too. We enjoyed the evening entertainment as well. The place had the wow factor and every part of it is well maintained and lovely. Overall a good place to stay if you are just here for sun, sea, and sand. You can get everything you want or need without leaving the hotel. Information for other travellers: The hotel is geared towards people remaining in the hotel. If you are going on a day trip get everything prepared in advance, for example, the beach towels can only be collected from a certain location at a certain time. You can take alcohol up to your room in plastic cups. They are very generous here, the alcohol is free flowing.