Emerald BB Battambang Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

There was no safe, despite it being advertised. The TV didnt work at all. The hotel didbnotvprovide any tea, only coffee. They claimed they could not import it from Thailand! The fridge froze everythjng you put in it.

This is a perfectly serviceable hotel, and a good value. Unlike some of the other spots in town, this one doesn't have a pool or a sky bar; it's relatively low frills. But it was quiet, the staff was courteous and there was plenty of hot water for a bath. Best of all, the laundry service was cheap, fast and reliable. I'd definitely stay here again.

Big rooms space, hot shower available, cleanliness, big parking lot available for cars.

When we arrived, they had difficulty finding our booking and the staff spoke very little English. The hotel is quite dark with dark wood furnishings which is not very comfortable. Although under the impression that we had booked a room with a shower and bath, we had a jacuzzi bath with a shower head in it. There was nothing to attach the shower head to so had to hold it. Also, the tap to fill the bath didn’t work. In one of our rooms, the bath plug was stuck so it wouldn’t drain the water away. When we contacted reception they didn’t understand and with the help of another guest translating, sent a maintenance guy up who was unable to fix the problem, yet they didn’t offer to change the room either. There was a nasty stain on the mirror (maybe wood varnish) that had ran and a lipstick mark on the wall. On our second morning we woke with lots of bites on our legs so maybe bed bugs? This hotel was basic, with only a local restaurant next door for use for breakfast (Khmer breakfast only). It did have fantastic air con and bathroom amenities however.

Booked a VIP room but was not informed that the jaquzzi bath was broken. A small matter but would have liked to be informed. Otherwise, pleasant stay.

Air conditioner not working in 2 of the 3 rooms we booked, shower did not have a pole or wall attachment so only handheld available, tub faucet missing in each of the 3 rooms.

Clean, quiet, comfy and only a short stroll into town

Property was clean and the room was good sized. Theres a nice Italian restaurant a couple of blocks away. I would recommend the hotel. However, the bus they arranged to Siem Reap was someone with a minivan, not a commercial vehicle in any way. The ride was terrible in so many ways.

Furniture is amazing. Beautiful wood carved.

Safe and clean.