Zel Cozumel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

La playa totalmente llena de sargazo y con mal olor el parqueo en el hotel pesimo y no se hacen responsable de nada recomendacion no vallan en auto rentado

This property was amazing. The beach was perfect and the property itself was really clean and cared for. They were always going around cleaning and we never saw anything out of place. The staff was amazing and always took great care of us. They even surprised my husband with a gift in the room for his birthday. They knew all of our names and the service was top notch. 10/10 would recommend and would definitely stay again if we are ever in the area. We love Malia!! The only complaint we probably had was we couldn't use the resort equipment when it cooled off because they shut down. So during the day when it was so hot it was available but as soon as the sun went down and it was cool it was all locked up. But overall it wasn't a huge deal and we were super pleased with absolutely everything!

Instalaciones, personal y comida excelentes.

clean room

I have to say that the hotel is about to close for remodeling. I wish I knew that before going there because yes, it needs to be renovated (especially rooms and bathrooms). It was disappointing at the beginning and tried to get a room upgrade but they said they were only doing 50% of occupancy and all available rooms with better conditions were booked. (This bc they are getting ready to close for renovations). Another disappointment was the beach conditions. We picked this hotel bc of the width of the beach, but unfortunately water was brown due to the sargazo problem affecting surroundings. We couldn’t use the beach at all. However, Hotel is very clean as you see staff all day taking care of every little space. Staff members are so friendly, courteous and attentive that they made us feel welcomed at all times. From the restaurants Francico, Ian, Jorge, I may not remember all their names, but they are all 5 star service. Food was okey, I was expecting a little bit more tasteful food as I always had good food experience in Mexico but it was okey for an All-Inclusive. As I mentioned to Carlos (activities mgr), who was also very friendly, any disappointment ended up being neutralized by the attention and good service. I hope renovations make this hotel have better rooms and amenities and also hope they find a way to ensure people xan enjoy the beach (not the horrible wall that the neighbor hotel built wich ruins the nature feeling of the beach).

Room was clean, staff were very nice, Ocean view was great!

Terrible beach with rocks and tons of seaweed and dark brown water not inviting at all and terrible poor wifi

Hotel room, dining room and swimming area were very clean.

Perfect stay

Todo bien , lo único para considerar es la distribución del espacio, si vas con niños estarás en la alberca de niños y esa no tiene vista al mar, está casi escondida Muchas veces las actividades para los niños no se llevaban a cabo pero de ahí en más todo excelente La playa muy bonita, todo muy limpio y el buffet muy variado y rico, y el personal muy amable y atento en todo momento