Savana Hotel & Convention Malang

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

All my reviews are by the Rules & Regulations of Expedia. First the good....few employees are 5 STAR: 1) Miss Mayan from the Reception is nice, polite, helpful, speaks good English. 2) Miss Rara from the Reception is nice and polite. 3) Mr. Harry for the Cafe/Restaurant is nice, polite. Now, the not so good...lots of NOISE. I FELT UNSAFE. NO INTERNET for few HOURS. NO ELECTRICITY for few HOURS. I will NOT GO TO this HOTEL.

All my reviews are by the Rules & Regulations of Expedia. First the good....few employees are 5 STAR: 1) Miss Mayan from the Reception is nice, polite, helpful, speaks good English. 2) Miss Rara from the Reception is nice and polite. 3) Mr. Harry for the Cafe/Restaurant is nice, polite. Now to the REALITY...I truly suffered there. Extreme noise (day and night), was followed constantly by hotel employees. Only 1 or 2 speak English in the entire hotel. Most of the staff are very unfriendly. 1 of the hotel managers (I cannot mention his name due to Expedia Rules & Regulations) asked me questions that are illegal in USA, Canada & Europe. Quote: What is your religion? Why are you in this country? Why are you in this city? Purpose? Are you single? Married? Divorced? So so shocking... I felt very unsafe 24/7...wanted to leave/get a refund, same rude, disrespectful young manager said...quote: Sorry...NO REFUNDS. Will NEVER GO TO this HOTEL AGAIN...SHOULD BE 1 STAR MAXIMUM !!

Good location, good service

Good, clean, roomy, things work. Overall met our expectations

Good

It was a pleasant stay. The room is very spacious, clean, and modern. Although the bathroom is in a good condition, the water runs very light.

the room is spacious, bed quite comfy, only lack of direct mirror which is difficult to do the make up with the existing mirror; air condition doesn't work immediately as the room temperature is quite hot, so it's a bit uncomfortable for people who dislike warm temperature. Breakfast is good with many selection.

It's a nice hotel with a good location, the room, the staff, and the food was good too. I'll be back for the next holiday

dust everywhere ...........................................

The reasons that I only rate this hotel 3/5 are: 1. They were having renovation in the lobby. From 08:00 until 17:00 the lobby was very loud. Since they put me on lower floor, the noise was audible from my room. 2. They could not accept my Canadian credit cards. Therefore, I had to pay for incidentals (including extra bed) by cash. 3. This is not their fault as Expedia clearly stated that the beds were single, but the single beds were really single. My child could not snug in with his mother as he always did at other hotels. We had to get an extra bed for that. 4. Because of the renovation, the air conditioning in the lobby area was not working properly, including the dining room. They put extra ACs there which were not visually pleasing. Other than those, this was a decent hotel with good location. I like it that the whole mini bar in the room was free. So we cleared it out when we left the room.