Emaar Royal Hotel Al Madina

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

We had RO. Had the option to buy breakfast for 100 SARs however decided against it as previous experience with breakfast at this property was not good. There was a Jakarta restaurant in the vicinity.

The service is great.The staff members were nice.

There was no shampo, no hand soap and no shower gel no body lotion. There was not enough toilet paper.Breakfast there wasn’t enough options for buffet

**Please be aware this is NOT a 5-star hotel** We were very disappointed and shocked to arrive and realise this hotel was not 5-star as we had booked from the UK, but a 2 or 3 star hotel. Rooms are very small, barely room to walk. Toilets are very outdated however they were clean. Plumbing issues, water was dripping from above into our bathroom. Stained towels Breakfast was a chaotic experience, not enough space for people to move around so people end up pushing, grabbing food, etc. Not enough seats so everyone stressed out looking for a chair to sit down with the family. Dinner is a calmer experience. Food choices are extremely limited, one or two meat dishes, a rice dish, and a pasta dish. The chicken was pink inside so we left it. Soup was delicious and there were two different soups every day, freshly made. Desserts were good, fresh cakes daily which I think were ordered from elsewhere. They do not clear tables fast enough, hardly any staff to do so. Even if someone cleared the table, the next person who is meant to clean and set the table does not come, so the tables are just left dirty. We were told we couldn't sit on the side of the restaurant that looked clean to us. We could not find a clean table to sit down. After a few minutes we found a member of staff to ask. Paid ~£200/night per room for what is essentially a 2-star hotel. Very close to haram, walking distance, however you have to cross a very busy road. Very close to door 339 and near women's prayer area.

There is a MAJOR ERROR in the electrical wiring in ALL rooms. The bright ceiling lights and the individual sockets and bedside lamps are on the same circuit so the bedside lamps won't work if the room lights are off. THE only independent socket was by the desk. Luckily I travel with an extension cable.

The room was quite cramped for a family. Was not happy with the overall cleanliness - it was nothing egregious but looking closely you could easily find areas which should have been wiped / cleaned better. Never been a fan of carpets in hotel rooms - a surefire way for the accumulation of dirt and grime build up over time - never walked without my sandals and made sure the kids did the same. Other issues were a non fully functioning telephone; which meant I was only able to receive calls from other members of the group I was travelling with staying in the same hotel but not being able to ever successfully call them. The safe lock was out of battery so was not able to make use of that again. Finally, bizarre electric wiring meant that in order to use most of the electric outlets in our room for charging our devices, we had to keep the light switch next to each one of them turned on! Otherwise, no charging our phones! Final black mark is the very average cuisine - really on the bland side - won't be appealing to South Asian tastes in particular. Now for some positives. The staff generally speaking were helpful and friendly. The lobby area was pleasant and nicely decorated. The location was excellent - very easy walk to the prophet's mosque with plentiful shops and restaurants close by. The beds were comfortable for sleeping.

Shops nearby.

They need to work on hygiene

We had a very bad experience, we book king bed but instead they give us separate beds.and we ask them why they said we don’t have king bed. The bathroom we so bad very small impossible to take a shower because the floor will be wet since the bathroom does not have closing door. And it very badly smelling so horrible

Not so great