Tokyu Stay Sapporo Odori

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Excellent location near the shops of Sapporo. Breakfast buffet was good. Free soft serve was amazing! The free gacha near the reception was also great (got 2x 10% off vouchers to use in their hotel store). Staff were extremely friendly and helpful.

The building/room itself is a tiny bit dated, and the AC unit can be a little noisy. When I first checked in, the AC in my room wasn't working, but the staff was super friendly and quickly helped me switch to another room, which I really appreciated. Outstanding service overall!"

the hotel was pretty good overall with an amazing location. the bed and pillows are not the best. free ice cream is pretty nice. we don’t like our closed dried in the machine and there isn’t a lot of place to hang them. that’s a shame

The hotel is conveniently located, the staff are friendly, and the breakfast offers a wide variety of choices. Highly recommended!

We booked this hotel because of the microwave & washer in our room. To our surprise the room is equipped with more then we could ask for. The staff are all really friendly and ready to help! We have no issue with the room size, as we chose Residential Twin of 23M2 (we even have 3 sinks in this room). Breakfast is great with fresh ingredients, one of the best bread, bread rolls, Hokkaido cream butter, scrambled eggs we had! We enjoyed the breakfast and free coffee at reception daily. Location is great with only 1 minute walk to the shopping alley with lots of food and shopping, especially everything you can find at 4 floors of Mega DonDon Donki too! Lots of food options around the area and walking Sapporo Station, Sapporo TV tower, Odori Park is a breeze! Highly recommended to stay here! Be quick, the rooms get fully booked very fast!

I am writing to express my sincere appreciation for the outstanding service during my recent stay. In particular, I would like to highly commend Zekky from the front desk for their exceptional professionalism. On March 21st and 22nd, Zekky handled a stressful misdelivered parcel issue with incredible patience and enthusiasm, going well beyond their standard responsibilities to help us. Furthermore, I was deeply impressed by the entire front desk team. Every staff member was consistently polite and provided detailed explanations. Although some staff members may not be perfectly fluent in English, their sincere effort to communicate and help was truly heartwarming. Thanks to this wonderful experience, my confidence in your brand has grown significantly, and I have specifically booked another one of your group's hotels in Tokyo for the remainder of my trip.

transport access: right near the subway cleanliness: good for Japanese standards hotel location: no issues

hotel location: most excellent located downtown cleanliness: very good for Japanese standards. breakfast: did not partake.

I would stay here again if given the chance. transport access: easy via the train from Sapporo airport.

The room was clean, spacious, and very comfortable. A great place to unwind after exploring the city.