Campanile PRIME - Marne-la-Vallée - Torcy

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Didn’t like where the hotel is located didn’t feel very safe Parking is available but at an extra €10 per night There’s a burnt out building in the grounds Rooms were ok they were clean

Arrived at 2pm for check-in and was told our rooms weren't ready. Reception tried calling housekeeping and claimed they were unavailable, despite the entire team being visibly gathered in the bar area a short distance away celebrating a birthday. Not a great look when guests are waiting during the check-in period. 10 minutes later both rooms were suddenly ready. Unfortunately, the problems continued. We booked two rooms and neither had working air conditioning despite outside temperatures reaching 32°C. The rooms were around 26°C, humid and uncomfortable, making sleep difficult. When I raised this with reception at 2am, they seemed surprised despite multiple recent reviews mentioning the same issue. After a poor night's sleep, we were moved to different rooms the next morning where the air conditioning worked, although it still wasn't particularly cold. I was offered complimentary breakfast as compensation, but this hardly made up for paying for rooms that lacked a basic advertised amenity. The rooms appear recently renovated but are very small, poorly lit and have a noticeable musty smell. Overall, the hotel feels much closer to a budget motel than a 3-star property. Breakfast at around €16 per person is poor value. Coffee comes from a syrup-based machine, the hot food selection is limited and appeared to have been sitting out for some time, and there are only a few pastries, cold meats and yoghurts available. You're far better off finding a local café.

The staff were so fr

Overall, nice stay. Old property, calm neighborhoods and not too far from the station. Friendly people and always willing to help. Thank you!

The food was delicious and the staff were so friendly and welcoming polite lots of breakfast options for everyone and family

Great rooms. Very clean and comfortable. The staff on reception were friendly and welcoming. Plenty of parking available too.

Lovely hotel and staff.

Poor service. We checked in at 10.30 pm and I asked what time the bar was open until and was told it was closed, they were still serving! In the morning, housekeeping entered the room at 9.00 am and we were still sleeping. I informed reception but they did not speak English, eventually someone came who spoke English and said it was my fault as I didn’t put the do not disturb sign in the door. They were not interested at all.

Great staff

At check in they struggled to find our booking. Not sure if this was hotels.com issue or their issue. No apology was given for the hassle at checkin considering it was already 10:30 pm. The room is quite small for the price. The bed was big enough though and the bathroom was good size. The bed linen was not washed properly with lots of stains on the duvet cover which put us off. The breakfast had very limited choice and no hit food. Although on the third day we did get some scrambled eggs we didn’t have those on the first 2 days. The staff didn’t seem friendly or courteous- may be they are not used to families staying there. Seems to be more of a corporate stay hotel. The hotel is close to the station but seems to be nothing around it much. The appearance of the hotel is also not that good.