Facilities & services
Non-smoking throughoutElevatorAccessibilityStreet parkingSafety deposit boxConciergeTourist info deskOutdoor Swimming poolWheelchair accessibleFree breakfastWhere to?
Check-in/out dates
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Guests and rooms
2 adults, 1 room
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ILLUSION XPRESS Downtown Playa 
Calle 6 entre Avenida 15 y Avenida 20See mapkr 419per night
This is the cheapest price in 30 days, based on the rates on 16 Sep
Top reasons for booking
ILLUSION XPRESS Downtown Playa is centrally located in Playa del Carmen, a 3-minute walk from Quinta Avenida and 7 minutes by foot from Playa del Carmen Main Beach. This hotel is 0.8 mi (1.4 km) from Mamitas Beach and 1 mi (1.6 km) from Playa del Carmen Maritime Terminal.
Popular facilities
Free WiFi
24-hour front desk
Luggage storage
Exploring the area
Playa del Carmen Airport, 900m, About 2 mins from hotel by car
Central Square, 200m, About 3 mins from hotel by foot3D Museum of Wonders, 300m, About 4 mins from hotel by foot21
Premium Room, 1 King Bed, Terrace, Ocean View
1 double bed or bigger
13
Business Double Room, 2 Twin Beds
2 beds
19
Deluxe Quadruple Room
2 beds
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Reviews
Read all reviews
3.9/5.0
Good
386 reviewsLocation
0.0
Services offered
4.1
Cleanliness
3.9
Atmosphere & facilities
3.5
All
4.5+
3.0+
Reviewed: 23 Apr 2026
2.0/5.0
Below averageStayed with partner
Although there was supposedly a breakfast nothing was provided. The room was relatively clean. Strangely there were no blankets. The location of the hotel was initially difficult to find as there was no signage. On the whole the location was not too bad only a couple of blocks from major roads and a local ‘restaurant’ to be able to get a breakfast! Didn’t spend a lot of time at hotel as it was more of ‘base’ room.
Reviewed: 21 Apr 2026
3.0/5.0
Good Clean, comfortable, and well-located—great for a short stay. The staff are friendly and welcoming. Downsides include very limited TV options and a below-average breakfast. Overall, a decent choice for a quick night.
Reviewed: 17 Apr 2026
5.0/5.0
Fantastic It would be nice if all of the staff can understand English.
Reviewed: 27 Mar 2026
4.0/5.0
GreatStayed with partner
Room was clean and location is excellent.
Reviewed: 19 Mar 2026
4.0/5.0
GreatSolo stay
The room was basic but fine. Cleanliness was not great and you only get one towel for the stay. The area is quiet and the staff very friendly.
Reviewed: 17 Mar 2026
3.0/5.0
GoodStayed with friends
We lost power a good few times and water as well it would sometimes co.e back in and be all redish brown the staff were nice the room got cleaned daily and breakfast is at 8:30 runs out quick and is limited its close to the beach and the tourist area of playa so everything its really easily accessible
Reviewed: 14 Mar 2026
5.0/5.0
FantasticSolo stay
amazing value, highly recommend! i’ll be returning :)
Reviewed: 4 Mar 2026
2.0/5.0
Below averageSolo stay
The hotel is clean; location is great. Lots of restaurants closeby. Their idea of breakfast is 1-item, on a pre-prepared, saran wrapped dessert plate, that you must request from the front desk attendant. Next housekeeping is not consistent with DAILY room cleaning. I recently booked a week's stay, and didn’t get room service until my 3rd day, after asking the front desk about the regularity of the service. Next, no comforter or blanket on the bed. I got only oneTowels; had to ask for a hand towel, and the bathrug for the floor in front of the shower. This is a fall hazard. I was told they did not have enough; besides they were cream-colored, meant to be white. No cups/glasses, no tissues in the room. The tv is all apps; most don't work. No local channels. There's 1 bathroom in the lobby of which the light was out of service. I brought it to the front desk attendant's attention; he acknowledged my concern. You get better service at Holiday Inn. Forget about the Rooftop pool!! The only thing this place has going for it is location, and fairly clean.
Reviewed: 3 Feb 2026
5.0/5.0
FantasticSolo stay · For leisure
Great room, perfect location, and Samuel was SO welcoming and helpful! I would stay again for sure!
Reviewed: 25 Jan 2026
2.0/5.0
Below average Not experienced staff
Overview
Exploring the area
Transport
Playa del Carmen Airport
Attractions
Central Square
3D Museum of Wonders
Bahia Bay Cozumel
Paseo del Carmen
Playa del Carmen Maritime Terminal
Plaza las Perlas
Playa del Carmen Main Beach
Quinta Avenida
Non-smoking throughoutElevatorAccessibilityStreet parkingSafety deposit boxConciergeTourist info deskOutdoor Swimming poolWheelchair accessibleFree breakfastProperty policies
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