Hôtel Lyon Métropole & Spa

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Great food quality Room is terrible Small / old and outdated View to another business office All parking with hotel is mess Had to take another set of elevators Nice pool But rooms and convenience is a problem Will never go back again

The location is located right in front of a bus stop if you opt to use public transportation. Even though I didn’t use a vehicle, it did appear to have great parking location for guests and a great ambiance place to enjoy. Not far from everything the city has to offer and explore. Easy to get around as well.

Staff spa

The facilities are great but the way they run them is terrible. In house restaurant is unbelievably slow, plan at least 1h per course, if you get it at all. If you eat outdoors, expect to be surrounded by pigeons. You can't use the spa if your swim suit isn't tight enough for the staff to see your balls, and if you didn't book spa access in advance, you need to pay twice: 45 euros for the evening you arrive, and another 45 euros for the next morning if you want to use it before check out, because they charge by calendar day. And you can't use the pool at 1st may weekend, one of their busiest times, because they only open it 3 days later. Our dining experience: We were 4 adults with 3 kids under 5 between us. Staff were good at helping with seating arrangements, but oblivious to the fact that families don't want a 4h dining experience. We got the house 3 course menu, main course showed up 1.5h in, after that they left us staring at our empty plates for over half an hour with no desert in sight. Kids in our party got increasingly cranky (they were good for 2h, but the waiters went AWOL), so had to leave and haggle with manager over bill. Not what you expect from a hotel that is supposed to help people relax. Only positive things i can say is breakfast is good and rooms are clean. That would be ok for a 2* business hotel, but in a 4* Wellness hotel you expect the other stuff to work too.

Our family room was spacious, clean and comfortable. Parking was 11 euros to use the underground car park so we were happy to park for free in the open air car park over the road. We booked this hotel because of the amazing pool. Unfortunately, I hadn’t noticed the small print in the booking that the pool is part of the spa facilities and only accessible if you pay the spa day-rate of 45 Euros per adult and 22 Euros per child per day. Given we arrived at 4pm and only had a couple of hours before dinner and then an early start the next day, we couldn’t justify this expense. Our kids were hugely disappointed and it took the shine off our experience here. I also noticed a sign (and see from other reviews) that men and boys can’t wear swimming shorts with pockets in the pool. So my son and I would have had to buy new swim suits to be able to use it anyway. I’d recommend the hotel make this clearer on their listings. I would expect to pay for a spa, but not use of a pool.

Lovely hotel, but terrible value for money. As many reviews say, no pool access included. And the fee for a swim is too high if you don’t want the full spa facilities. There are other hotels with pools for far less. Spa is decent if you buy. Hotel is split - we stayed next door in an apartment block which was fine, but felt like a different hotel. So overall, okay, but would never go back.

Just a one night stop over with spa access, what a treat. Nice big rooms, nice staff and the spa is an added experience. Would highly recommend this hotel. My only advice if your male and not used to the French customs you cannot wear swimming shorts with pockets in the pool / spa area. We had to buy some thin Nilon material swimming shorts what they sell onsite, we just went up 2 sizes so they looked like shorts and not skin tight (or you can wear speedos if you want)

I can’t talk enough of the spa and swimming pool access option of the hotel! You will not regret it! It’s just a great way to end our wonderful time at Lyon with some self-care in their amazing spa facility. It’s also super nicely managed and clean. Especially in love with their Grotto pool. Breakfast is also nice and just what we needed. Love the laundry room that allowed us to do some laundry for a family trip. Overall great especially if you want to just relax and enjoy a day at the pool and spa!

Stayed for 2 separate nights recently and loved every minute. Bar, restaurant , housekeeping and spa staff all friendly and professional however gotta say a huge thanks to Adrienne on the front desk and the team. He sure knows how to keep this one calm as well as sort issues. Can't speak highly enough about the team. Definitely returning. Margot Gordon

Everything was very, very well done.