Empire Suite Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Location excellent, staff very excellent, room very good space and bed , house keeping very helpful 👍💐💐💐

Very spotless clean staff very welcoming and helpful

Its was great might not have a grand entrance but the rooms were clean and spacious, and the staff were incredibly friendly .

Great location - within walking distance to the Blue Mosque, shopping etc. Huge comfortable room. Try to get a room with a view (we had a wall with a mural/ views were on the other side). Breakfast was decent too.

Nice place but the front desk person not cooperative with me and my family. I booked the room online for one person, although the price is the same for two adults and two kids. When I arrived with my family from international flights, he charged an extra adult charge even though I showed him the price online for the same room I booked. Very rude. No restaurant or place for food and coffee in hotel, you must walk to the next door restaurant for breakfast.

I asked the staff to tell us how to get to the hotel via public transport but they said it will cost 50 Euros for a airport pick up. This seemed expensive so we just took a cab which costed 18 Euros. When we got to the hotel they asked why we didn't get back re airport transport. I told them we got a cab and it costed 18 Euros. The place was a bit worn out for a start, shower tray falling off, scratched walls and etc. Shower gown had holes and amenities were very poor - there were these lumps in the conditioner which was gross. The second night, they rang us at 10.30pm and asked if they can take a smaller bed in our room. We said yes but realised that it was pretty late at night. Next morning, they knocked once and just opened our door which was rude. What if we were changing clothes?!?! We told them we don't need to bed back and that they should leave us. Breakfast was done next door at Mado but it wasn't tasty. On the third day we got there around 9.30am (breakfast was until 10am) and there were hardly anything left. There was no dishes so we asked for it but it took forever for them to sort it out. We were frustrated and just left to go to a nearby restaurant. On the last day they offered us 40 Euro to take us to the airport despite the fact that I told them it took us 18 Euros. They must think we are stupid or just really want to rip us off. I will not return to this hotel nor recommend to others. The only pros was that it was near the tram station.

I liked almost everything about the hotel .. nice and helpful staff .. good breakfast in mado .. clean rooms.. cozy hotel overall . The only thing was that the mattress wasn’t comfortable so i talked to one of the staff members and he told me they are going to renew them in 2-3 months. I’ll come back to the same hotel again.

Very helpfully staff with very spacious rooms which are slightly dated. Located next to the tram stop with cafes, restaurants, shopping and the Bhosphorous within a minutes walk. Great for those who want to discover the old city.

They didnot let me in. Ididnt check in. When you will refund me ?

Had a wonderful experience since we checked-in with a very friendly and helpful staff.. offering us advice on where to go and what to do and also on what not to do too .. the hotel is very clean the rooms are spacious, the beds are comfy and the bathroom clean though small in size.. the location is amazing near all the touristic sites that you must visit in Istanbul and i mean a walking distance..for vising other places in Istanbul most of the transportation ways are near by too..they even gave us a gift when we checked-out (very nice of them really), we had a wonderful stay and definitely will stay there on my next trip.