Pullman Istanbul Airport and Convention Center Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Space and size of rooms is remarkable

The only issue was that the cleaning staff would just jump into the room even though there’s a DND sign! Not just once, each staff just came into the room..that was unacceptable

The Staff is excellent kind helpful professional. BUTTTTT... ac is set not to go lower than 25C, and there is a little "elephant" window to open. TV does not work so wifi. If you are a business traveler this is not your hotel for sure !

Good

The modern lobby of this business hotel may lead you to believe you are in for a five star stay. You are not. Subtract three stars. The rooms are very much showing their age. Cracks in the woodwork, interior doors that won’t close, a refrigerator that didn’t work, even stains on the wall that should have been cleaned. Countering the poor condition of this property were the generally friendly and helpful staff. If you need to be in the area and are looking at business hotels, I would honestly look elsewhere. Disappointing Pullman, you ought to try to do better.

My recent stay from July 10-12, 2025, had its ups and downs. On the positive side, the hotel staff were consistently helpful and respectful, which I truly appreciated. The hotel was also very clean, and the food, while limited in variety, was clean and well-prepared. However, a major drawback was the swimming pool. A large section was constantly used for kindergarten swimming lessons, leaving very little space for other guests. What was more frustrating was that guests were required to buy swimming caps, but this rule didn't apply to the children or their instructor. I raised these concerns with both reception and the manager but received no follow-up or indication my feedback was taken seriously, which was truly disappointing. Additionally, the hotel's location is inconvenient, situated in the middle of a freeway and an hour from Istanbul Airport. The hotel's taxi service was also overpriced. While my stay was generally acceptable, the issues with the pool and the lack of response from management, combined with the location and taxi pricing, negatively impacted my overall experience.

Good service

Loved my stay here, it was close to the mall and pharmacy. Clean hotel, comfortable & beautiful view of the city. I came from the airport around 4am and they let me checked in! Even receive bath robes and slippers. 10/10

The restaurant for breakfast was a complete disaster. Too many people,probably airline passengers of a canceled flight. Everything was on a shortage including juices.

The building is modern and nice. The staff was always helpful. The rooms were spacious and clean. Can’t complain about a thing.