Our stay at this hotel was unfortunately very disappointing. Upon arrival, while checking in, part of the ceiling in reception actually collapsed and nearly fell on my wife. The debris ricocheted onto her clothes, which was a very frightening and unsettling experience to start our trip.
When we reached our room, we found clear signs of damp, so the hotel upgraded us to a suite at no extra cost. While we appreciated the gesture, the suite also had major issues – the ceiling above the toilet was leaking water, which made using the bathroom very unpleasant.
We were later invited to dine at the hotel restaurant, which we assumed was a goodwill gesture considering the problems we had faced. To our surprise, we were presented with the full bill at the end of the meal.
The only positive side of our experience was the staff themselves – they were friendly, polite, and tried to be as helpful as possible, but the condition of the hotel facilities was unacceptable.
Overall, this hotel fell far short of expectations, and I would not recommend staying here until serious repairs and improvements are made.
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