Kaab Tulum

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

This property was ok. I don't think I'd stay there again though. There was black bold in the bathroom, the shower drainage was poor and got all of the bathroom and when I flipped back the sheets there was two tiny stains. Just very sub par.

Kimberly at the front desk was great. She had good recommendations and spoke some English, and what we couldn’t communicate with my bad Spanish or her English, she was super patient to use a translator. The pool was a great hang out and refreshing. The location was so perfect fo getting into town and the mini fridge in my room helped us keep fresh water and some minimal food for snacks and healthier options. The room was spacious and the beds were comfortable. I gave cleanliness a 4 because my room garbage wasn’t emptied while I was there and on the smoking balcony the ash tray was never emptied either. The closet was in the bathroom, which I think was a bad location and hard to use. Also, in the bathroom the sink vanity was worn out from the water and humidity. It was hard to take a shower without making a mess of water because of the half glass. I would stay here again for sure.

It took a long time for us to be able to check in at the hotel.

Cleaner towels, 1 chair seat in room, Tv antena or basic tv channels uptdad floor, it looks basic hotel room. I understand its not 3 star.

Mal servicio, piscina en deplorable condicion, no fue posible hacer uso de ella por nulo mantenimiento. Pasillos sucios y oscuros por falta de luz. Ni una botella de agua en la habitación. No volveriamos a este lugar.

This is our second stay at Kaab and we love it. Big rooms, mini fridge, air conditioning, the pool is a nice size and lots of chairs and umbrella’s. Second floor has a nice shaded seating area. The staff are lovely, super friendly and accommodating. There is an on site restaurant but this location is the best in Tulum. Right across from a bike rental spot, around the corner from taxi stand, 7 eleven, many many restaurants and bars, and a few blocks from the Collectivo stop to take you to Playa Del Carmen, Akumal etc. we love this location! My only complaint which isn’t their fault is that the beds are too hard for me. They are definitely a hard mattress, so be aware of that if you prefer soft.

Amazing! Hotel staff was super helpful in recommending places to go/see.

El mejor servicio que recibimos en todo nuestro viaje por México, un servicio de un hotel 5 estrellas, en especial la atención brindada por Alexis muy amable y atento siempre buscando la manera de apoyarnos con dudas sobre la ciudad, las habitaciones excelentes todo muy bonito y la ubicación es perfecta alejada de ruido y gente pero siempre seguro con supermercado cerca y restaurante

Excellent service and lots of quality recommendations.

Great Location to Tulum. A lot of dining, drinking, and shopping nearby. Nice pool as well to take a dip and lounge around with some drinks.